Job Description

Job Title: Annual Maintenance Contracts (AMC) Coordinator / Supervisor

Department:

Operations / Maintenance

Industry:

Building Maintenance Services

Location:

Sharjah, United Arab Emirates

Key Responsibilities:

1. Contract Management & Administration:

Oversee the full lifecycle of Annual Maintenance Contracts (AMCs) from initiation, renewal, amendment, and termination. Prepare, review, and update AMC agreements in coordination with the legal and commercial teams. Liaise with suppliers to request quotations, evaluate responses, and conduct comparative analysis to select the most cost-effective and reliable vendors. Ensure timely renewal of contracts and communicate with clients regarding contract expirations and extensions. Ensure compliance with contractual obligations, including service delivery timelines, equipment maintenance frequency, and escalation protocols. Handling Supplier Invoices and issuing payment

2. Client Communication & Relationship Management:

Act as the primary point of contact for AMC clients regarding service schedules, complaints, and feedback. Conduct regular client meetings or site inspections to ensure satisfaction and adherence to service terms. Address and resolve client concerns efficiently and maintain long-term business relationships.

3. Service Coordination & Scheduling:

Coordinate with internal technicians, subcontractors, and suppliers to execute the required maintenance activities. Monitor daily job progress and ensure timely completion as per AMC commitments.

4. Reporting & Compliance:

Prepare periodic reports on contract performance, service delivery metrics, and customer satisfaction levels. Ensure that all maintenance work is documented and complies with UAE

civil defense and municipality regulations

.

Qualifications & Skills:

Bachelor's degree in Mechanical/Electrical Engineering, Business Administration, or Facilities Management. 3-5 years of relevant experience managing AMC contracts, preferably in the UAE. Strong understanding of building systems (HVAC, MEP, fire safety, etc.). Excellent communication, negotiation, and coordination skills. Proficient in MS Office and ERP/CMMS systems (e.g., CAFM, Maximo, or SAP). Fluency in English (Arabic is a plus).
Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month