Job Description

Job Title:

Annual Maintenance Contract Support

Company:

Joseph Digital Solutions

Location:

Dubai, UAE

Employment Type:

Full-Time

About the Company:

Joseph Digital Solutions is a leading technology arm of the Joseph Group, providing innovative digital, IT infrastructure, and system support solutions across the UAE. We are committed to delivering reliable, high-quality digital services that drive efficiency and business growth.

Job Summary:

We are looking for an AMC Support Executive to manage and maintain IT systems and equipment under Annual Maintenance Contracts (AMC). The role involves providing technical support, ensuring preventive maintenance, coordinating with vendors, and maintaining system uptime across all company sites.

Key Responsibilities:

Perform routine preventive and corrective maintenance for systems, hardware, and network devices covered under AMC. Handle technical support requests from users and ensure timely resolution. Coordinate with third-party vendors for AMC services and follow up on maintenance schedules. Maintain accurate records of service, maintenance logs, and issue reports. Install, configure, and troubleshoot hardware, software, printers, and networking systems. Monitor system performance, conduct regular health checks, and ensure minimal downtime. Ensure compliance with company IT and safety standards. Support asset management, including tagging, tracking, and inventory updates. Provide technical input for AMC renewals and vendor evaluations.

Qualifications & Requirements:

Bachelor's degree or diploma in Information Technology, Computer Science, or a related field. Minimum 2 years of experience in IT or AMC support role (preferably in Dubai/UAE). Strong knowledge of hardware maintenance, networking, and system troubleshooting. Familiar with Windows, MS Office, and network configuration tools. Excellent communication and coordination skills. Ability to handle multiple support requests and prioritize tasks efficiently. UAE driving license (preferred).

How to apply:

Interested candidates may apply by using below mentioned google form link:
https://docs.google.com/forms/d/e/1FAIpQLSer0eEmHtWBb6b9xSYe5ISOKueqldiz3IfvYnwtpTBIw4oVvw/viewform?usp=sf_link

Job Type: Full-time