Job Description

Tasks:

. Have business expertise on information systems

. Analyze requests from regions

. Support projects having an impact on the applications under his responsibility

. Provide regular communication to the regions about the systems enhancements

. Analyze requests regarding exchanges between several systems (including some not in its direct scope)

. Ensure the proper functioning of the systems under his responsibility

. Manage access requests and inform end users with the conditions of access to managed systems

. Check and process users access requests

. Can intervene on tickets processing when needed

. Check and validate KPI values consistency

. Share KPI with regions

. Be the main contact with the process managers in his field and with the IT managers in charge of the development and maintenance of IT systems

. Consider requests for improvements from users in the regions

. Updating test acceptance specifications if necessary

. Execute User Acceptance Tests of the systems managed at least in the final UAT phase

. Communication, monitoring and traceability of exchanges with ICT Build and RUN on JIRAS

. Elaboration of media to share in Governance meetings

. Participation in Governance meetings and Obeyas

. Supply of indicators for Jira monitoring

Technologies required :

· Animation & support servicing Syst

Profil

Required profile:

You have at least 6 years of professional experience in the field.

You have a taste for challenge, with a strong taste for analysis and a good spirit of synthesis.

Location: Casablanca/Rabat