Barclays Corporate Banking For more than 50 years, Barclays has been a member of the Middle East business community offering clients best-in-class services and solutions in Corporate and Investment Banking, as well as Private Banking. We offer corporate banking solutions to financial institutions and multinational corporations, supporting them fulfil their financing needs, risk management, cash and liquidity management, as well as trade and working capital requirements.
We look at exceeding expectations by providing a customised and dedicated service, from origination to client servicing. We have the people and capabilities to help our clients achieve their ambitions in the right way.
Trade Finance Operations The trade operations team manages the day to day functioning of Trade and Working capital requirement of Corporate, FI and NBFI clients by offering various products like Letter of Credit, Trade Loans, Guarantees, Bills discounting, Import and Export and Corporate deposit bookings. They cater to all the trade needs of clients by providing world class service. Trade Finance signifies financing for Trade, and it concerns both domestic and international trade transactions. A trade transaction requires a seller of goods and services as well as a buyer. Various intermediaries such as Banks and Financial institutions can facilitate these transactions by financing the trade.
Overall purpose of role Managing the day to day functioning of trade operations and ensuring required support is provided for offshore and internal clients. Handling client queries and ensure they are responded to the satisfaction of customers. Comply with all internal, external and Central Bank and DFSA policies and procedures. Ensuring seamless service delivery and support for offshore colleagues to ensure there are no process failures. Manage and perform the daily control activities of Trade operations covering all product offerings. Ensure all departmental process documents, flows, risk and control self-assessment are periodically reviewed and update periodically. Support in the roll out of projects providing requirements, UAT testing, go live support to avoid any client impact. Support the team manager in all internal and external audits and reviews.
Key Accountabilities To manage the day to day working of Trade Operations. Handling and responding to client queries relating to all transactional activities within agreed turnaround times. Follow up on transactions and track through to completion. Properly monitor the own transactions and ensure that any errors identified are escalated to the onshore and offshore team leaders. FI pricing & limit allocation to be tracked and make sure that correct pricing and calculation applied to all transactions. Initiate process improvements in BX and Onshore. For high profile clients without account in Barclays, export transactions to be monitored and tracked for timely completion. Guarantees issued by other FIs need to be coordinated directly with the respective Banks for quick turnaround time and avoid any delay. Ensure queries are logged on CRM in a timely manner on all client interaction. Proactively identify and mitigate potential risk events / operational losses / fraud. Ensure QA are completed in a timely manner and outcome published accordingly. Ensure all RCA controls for your areas of responsibility are effective. Updated whenever a change to the process is made To support internal & external audits review. Training and guiding offshore teams in handling of day to day operation for transaction operations. To operate as a contact for offshore BAU issues, including system and procedural issues. To manage the analysis of existing work practices – system and procedural – identifying and implementing areas for improvement both onshore and offshore Updating of department process notes and process flows in line with system changes and new regulations and process. Act as back up and support for other areas team members in Operations. Archive and file transactional records in line with local regulations and process Preparation and presenting of department MI and regular monthly packs for different forums. Responsible to prepare regulatory reports and all periodical reconciliations. Identification & solution rework in operational processes e.g. Duplicate rework in UBS –swift enhancements, CRM upgrade, LIBOR integration and other mandatory regulatory system changes.
Stakeholder Management and Leadership The role requires strong interpersonal and communication skills due to direct interaction with clients, coverage and other BX partners Report issues and concerns as soon as possible to senior’s in time and with complete information, in which effort is made to prevent or limit possible damage Support and work towards the common objective of Unit stakeholders Timely escalation of issues and concerns to the Management team to mitigate any potential impact to the group. Support Team Leader and Department Hhead in various audits and reviews by internal and external audit teams. Preparation and Circulation of Management MI in timely manner
Decision-making and Problem Solving Respond and resolve issues arising out of work or from within the team across departments that may have a bearing on team effectiveness Need-based escalation of decisions and ensure proper follow-up of the same
Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards Maintain code of conduct in line with banks policies and regulatory guidelines. Ability to multitask and adhere to strict deadlines. Understand AML requirements and escalate suspicious transactions to concerned superiors.
Person Specification Essential Skills/Basic Qualifications: Minimum qualification Graduate. Good knowledge of Trade products, ICC rules & regulations, Swift messages Working knowledge of platforms like Flexcube UBS, Synergy, CRM Good organizational & administrative skills Proven track record of excellent service delivery Good in numerical calculations and reporting. Should be able to communicate fluently Good working knowledge of MS Excel, MS Access and Power Point skills
Desirable skills/Preferred Qualifications: Should have the knowledge and understanding of all Trade products Understands Compliance, Legal and Audit requirements for Transaction Operations. Good understanding of industry changes and how they impact Transaction Operations. Ability to work with different geographies and quickly adapt to changes. Good understanding of current changes in Financial Service Industry and how technology innovations are evolving the banking industry Understanding of ISO 20022 format of message will be an added advantage.
Purpose, Values and Mindset Our purpose is creating opportunities to rise. We support sustainable and inclusive growth by connecting the ideas, innovations and aspirations of our customers and clients to the capital that can bring them to life. For over 325 years we have funded progress, and today we remain committed to helping make our world more sustainable, more inclusive and more connected.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity We operate with honesty, transparency and fairness in all we do.
Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship We prize sustainability, and are passionate about leaving things better than we found them Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.