Job Description

Airport Coordinators ?
? Location: Abu Dhabi, UAE
? Be the First and Last Impression of an Unforgettable Experience ?
Are you a master of logistics with a passion for delivering exceptional, five-star service? Do you thrive in a dynamic environment where you can create seamless and memorable journeys?
If so, we invite you to join our team as an Airport Coordinator and become the cornerstone of our VIP guest experience. You will be the crucial link that transforms the often-hectic airport process into a smooth, personalized, and effortless journey.
JOB DESCRIPTION: Airport Coordinator
Position Overview:
As an Airport Coordinator, you will be the primary point of contact for our VIP guests at the airport. You are responsible for orchestrating a flawless arrival, departure, and transfer experience. Your exceptional organizational skills, proactive problem-solving, and genuine passion for service will ensure our guests feel valued and cared for from the moment they land until the moment they take off.
Key Responsibilities:

• Guest Meet & Greet: Provide a warm and professional welcome to VIP guests upon their arrival at the airport.
• Seamless Processing: Expertly manage and expedite all airport formalities, including liaising with airline, immigration, and customs officials to facilitate fast-track services.
• Luggage Management: Oversee the handling of guest luggage from the baggage carousel to the transport vehicle, ensuring security and care.
• Transportation Coordination: Coordinate with chauffeurs and ground transport teams to ensure timely pick-ups and drop-offs.
• Problem Resolution: Act swiftly and calmly to resolve any flight delays, cancellations, baggage issues, or other travel-related challenges.
• Information Hub: Serve as a knowledgeable resource for guests, providing information on flight status, lounge access, and other airport services.
• Liaison & Communication: Maintain clear and constant communication with the central operations team, updating them on guest status and any potential issues.
• Service Excellence: Anticipate guest needs and go the extra mile to deliver personalized touches that enhance their overall experience.

Who We Are Looking For (Qualifications & Skills):

• Proven experience in a customer-facing role, preferably within aviation, hospitality, tourism, or as a dedicated concierge.
• Impeccable personal presentation and professional demeanor.
• Exceptional communication and interpersonal skills, with fluency in English (additional languages are a significant advantage).
• Strong problem-solving abilities and the capacity to remain composed under pressure.
• Excellent organizational and time-management skills, with a keen eye for detail.
• A customer-centric mindset with a genuine desire to create "wow" moments.
• Flexibility to work in shifts, including weekends and public holidays, as per the airport's operational requirements.
• Must hold a valid UAE residence visa and be available to join immediately (or as per the notice period).

What We Offer:

• A competitive salary and benefits package.
• The opportunity to work in a fast-paced, prestigious environment.
• Comprehensive training and professional development opportunities.
• Be a part of a dedicated and supportive team.
• Play a vital role in shaping world-class guest experiences in Abu Dhabi.

Skills Required