Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Connecting People. Improving Lives. Currently we are looking for an Air Freight Delivery Order Counter Controller who will be responsible to handle day-to-day shipments at the delivery order counter & operational activities of Air Freight in a most efficient, smooth and productive manner to meet KPIs, service deliverables & customer expectation . If yes, please read on. Your task will be:

• Update Customer shipment information and physical status, resolve customer issues and incidents
• Provide complete and accurate information to customers in a timely manner.
• Ensure that details in the documents are complete, accurate and released on time.
• Establish professional relationship with customers to ensure repeat business and long-term partnership.
• Able to communicate well with customers on a face to face basis
• Experienced in handling cash and daily reconciliation of cash transactions
• Handover of delivery orders to customers with cash collection
• May influence others within the job area through explanation of facts, policies and practices
• Support and interact primarily with colleagues of own function
• Build relationships and understand customer and key stakeholders interests and concerns
• Address task-related issues appropriately to maintain work relationships

Your profile should look like:

• Bachelor Degree or Equivalent Experience/Qualification
• Preferably 2-3 years of import operational experience at freight forwarding company, airport or handling agent, with delivery order counter exposure
• Strong understanding of air import regulations and documents.
• Must have excellent communication and interpersonal skills.
• Command over Microsoft Office and other related software, CW1 experience is an advantage

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Flexible working hours with the possibility of occasionally working from home upon agreement
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

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• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.