Job Summary

Are you a tech-savvy, analytical professional eager to deliver quality business results? Do you enjoy providing computer-based training and support? Atlantis Dubai is looking for forward-thinking minds, able to identify potential areas for change and implementing sound business solutions. You will have proficient desktop application skills, including word processing, spreadsheets, e-mails, and other software systems.

As an Agent, Information Technology Helpdesk you will interact with individuals in all areas of the business as you assist users in maximizing the usage of desktop technology, provide information, assist in problem resolution and respond to user requests. You will maintain logs, documents, and records on Information Technology problems and be eager to learn and expand within this function. You will maintain corporate software and hardware asset management and provide IT first-level support to both the business and guests. This capacity allows you to demonstrate flexibility in your roles and responsibilities. You will have the unique opportunity to learn and practice various assignments within the Information Technology function. This will not develop you as a well-rounded IT professional but will also prepare you to take the next step in your professional career!

About You

Ideally, we\'d like you to have a bachelor\'s degree in Information Technology Science, or similar with an understanding of hospitality software like Galaxy, Symphony, Opera, and Front Office Systems. You will possess a flair for Information Technology and a passion to resolve IT problems whilst applying your IT skills. A previous experience in IT is not essential, but we expect you to have an excellent command of the English language with the ability to build strong relationships and be able to resolve customers\' requests and make sure they are happy with the services provided.

Edarabia