Job Description

Agent de Reservations - Ventes & Marketing Hotelier

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Lieu :

Marrakech

Departement :

Ventes & Reservations

Rattachement hierarchique :

Responsable Reservations?

Salaire :

A partir de 5 000 MAD + bonus

A propos du poste

Une chaine hoteliere basee a Casablanca recherche un(e) Agent de Reservations. Vous gererez les demandes de reservations et vendrez les chambres & services via differents canaux tout en garantissant un service haut de gamme conforme aux standards de l'hotel.

POSTULEZ UNIQUEMENT SI vous avez :

- Bon niveau d'anglais, d'arabe et de francais
- Minimum 2 ans d'experience en ventes hotelieres
- Diplome en marketing, commerce ou administration

Responsabilites principales

Gerer les demandes de reservation (telephone, email, en ligne) Fournir des informations precises sur les tarifs, types de chambres, services et offres Saisir et mettre a jour les reservations dans le systeme informatique Gerer modifications, annulations, garanties et conditions de paiement Appliquer les procedures de vente et de yield management - Upselling Contribuer a maximiser le taux d'occupation et le RevPAR Assurer un service client conforme aux standards de l'hotel (luxe, elegance, qualite) Collaborer avec Reception, Revenue Management, Concierge... Respecter les regles de confidentialite et de securite des donnees clients Participer a la gestion des extranets (Booking.com, Expedia, etc.)

Qualifications & Competences

Maitrise des logiciels de reservation Excellentes competences linguistiques ecrites et orales Bonne connaissance du secteur hotelier Tres bon sens du service client Excellente presentation et communication Esprit d'equipe, proactif(ve), organise(e)

Horaires de travail

9h00 - 18h00 (jours ouvrables) Un samedi par mois selon besoin

Avantages

Dejeuner fourni Assurance maladie CNSS Formations Et plus encore...

Hotel Sales & Marketing Reservations Agent

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Location:

Marrakesh

Department:

Sales & Reservations

Reports To:

Reservations Manager

o Salary:

Starting from 5,000MAD with bonus

About the Role

A hotel chain based in Casablanca, is looking for a

Reservation Agent

. You'll be managing reservations and selling rooms & services, through various channels while ensuring the highest level of service and efficiency in line with the hotel's quality standards.

APPLY ONLY IF you have:

-

Good level of English, Arabic & French

-

At least 2 years hospitality sales experience

-

A degree in marketing, sales or business administration

Key Responsibilities

The Agent is responsible for managing reservation requests (telephone, email, online) Respond to all reservation requests by phone, email, or online booking system Provide accurate information on rates, room types, hotel services, and current offers Enter and update reservations in the computer system Manage changes, cancellations, guarantees, and payment terms for reservations Implement sales and yield management procedures, Upsell Contribute to maximizing occupancy rates and revenue per available room (RevPAR) Ensure customer service in line with hotel's standards (luxury, elegance, quality) Work closely with other departments such as Reception, Revenue Management, and Concierge Adhere to customer data confidentiality and security rules Participate in the management of extranets and Booking.com, Expedia etc. as needed

Qualifications & Skills

Proficiency in booking software Excellent oral and written language skills Knowledge of the hotel industry Highly developed customer service skills Excellent presentation and communication skills Team spirit, pro-active, and organised

Working Hours

9:00 AM - 6:00 PM weekdays One Saturday a month may be required

Benefits

Lunch provided during working hours Health insurance o Social Security o Training And more...
Job Types: Full-time, Permanent, Temporary, Contract
Contract length: 24 months

Pay: 5,000.00DH - 6,500.00DH per month