Job Description

AFR Operations Team Leader
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who gives cargo its airtime? You do - DHL Global Forwarding has an opening for a AFR Operations Team Leader in Dubai, United Arab Emirates.
Join us in connecting people and improving lives!
In this AFR Operations Team Leader position

• Coordinate implementation of airfreight operations strategy and plans in line with business strategy and requirements, global guidelines and policies
• Coach, guide and ensure teams are trained for execution of day-to-day tasks and activities and meet work schedules and targets at a department/ small unit with multiple teams' level
• Identify and resolve recurring issues, and suggest modifications to airfreight operations work methods focusing on increasing effectiveness and efficiency
• Contribute to processes and design systems to enhance service quality and alignment with company's direction and long-term goals
• Identify performance issues of suppliers, and propose solutions to improve performance
• May use Industry sector or logistics specialist expertise in their day-to-day work
• Participate to develop, maintain and achieve airfreight operations productivity and profitability targets
• Ensure that correct costs and revenues are captured by the team against customer's profile and react to related excess profit/loss
• Support team to deliver excellent quality and to resolve quality related issues
• Manage team to ensure shipments are transported in line with the customer service commitment,
• Responsible for team shipment data quality
• Implement necessary regulatory compliance procedures are followed relating to commodity and locations
• Support new business during hypercare phases
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
• Supervise tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
• Escalation point for existing clients and ensure a desired level of customer retention
• Identify opportunities to expand business with clients
• Continuously improve in-house customer interaction focused on proactive shipment information incident/complaint management, ad hoc pricing, and claims
• Use available tools to proactively monitor and improve performance
• Conduct regular dialogues with team to review quality and performance levels vs targets
• Ensure customer invoice timeliness and accuracy
• Investigate/support complex invoice disputes

Stakeholders

• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Build strong, trusting relationships with DHL managers
• Extensive contact with other specialist departments
• Cooperate with and coordinate 3rd parties e.g. external service providers

Management Responsibility

• Supervise professional level employees (typically entry or experienced level) and may also supervise some non professional employees

Now, here is what we need from you!
Education Level

• Bachelor's Degree

Experience Level

• more than 5 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?
We are part of DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #LI-MEA

Skills Required