The Position

Important notes

In total we will be hiring 4 FTE in the below 4 location(s):

1 FTE in Egypt

1 FTE in Saudi Arabia

1 FTE in Jordan or Lebanon

1 FTE in either UAE, Kuwait, Oman, Qatar or Bahrain

Our Vision

Our vision is to make CX as transformative as our science and be known for consistently creating seamless customer experiences that are as innovative and impactful as our medicines.

This is why we are evolving the Middle East Omnichannel team - to make this a reality by integrating digital and face-to-face interactions seamlessly and allowing us to rapidly identify priorities to engage our customers and establish leadership in the prioritized therapeutic areas.

Purpose

As the Affiliate Digital Enabler, you play a key role in the Middle East omnichannel customer engagement transformation to ensure the proper realization of EpiCX on the ground and support the affiliate on digital projects not in scope for Pharma Informatics.

You provide first line support for PJPs to ensure that they continue to focus on the business and patient outcomes. You perform this by asking the right questions, guiding to build constructive discussions, and supporting the team members to stay motivated and concentrated to deliver outcomes.

This role will report

Challenges

Ensure EpiCx and the future ecosystems of OCE tool will be realised locally

Liaise with PPOC as a first line support when needed

Ensure that PJPshave awareness about network and are utilizing all network elements

Review the EpiCX OCE-D (Campaign/Journey/Content)

Navigate through the model complexity

Manage initiatives that are not in scope for Pharma Informatics

Who You Are

Experience & Qualifications

Bachelor degree (scientific, technical, digital, economic or business degree). An advanced degree in Life sciences and/ or MBA is a plus

Confirmed experience in a digital and/or customer engagement strategic role within the healthcare

Product Owner/Scrum Master and Coaching qualifications are desirable and certification in this area would be considered an asset

Experience in understanding customer experiences in a healthcare system set-up and acting on them, improving HCP and patient satisfaction

Experience with digital, omnichannel, and associated data/analytics capabilities in large biopharma environments

Experience in marketing and analytics and in Digital marketing

Proven track of successful people leadership (direct or indirect)

Significant healthcare customer-facing experience

Experience in agile ways of working and methodologies

Facilitation, situational awareness, conflict resolution, communication, mentoring

Enterprise mindset and global experience

Self-starter who thrives in a fast-paced, collaborative, and innovative high-growth environment

Effective written and verbal communication skills

Skills & Competencies

You are able to manage complexity

You possess excellent planning and executing skills

Agile ways of working

Focus on continuous improvement and learning

Enterprise view

Selfless, servant leader

Active listening and caring connection

Genuine interest in people and Courageously authentic

In addition, the following skills will make you successful in your position and career development at Roche:

Coaching

Outcomes Based Planning

Systems Thinking

Customer Centricity

Deep Listening

Culture Advocate

CX Management

CX Measurement/VoC CX Design

Digital Marketing

Digital Strategy

Insights Generation

Segmentation & Profiling

Data Management

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

Roche