Job Description

To provide administrative support to assessment, admission, and transfer processes for trainees and candidates wishing to become qualified RICS professionals. **This is a 6months Fixed term contract** Key Achievements & Responsibilities
Provide administrative support through:
o Administrative checks on candidate eligibility for assessment,
o Inputting assessment panels and results into the system
o Undertaking candidate plagiarism checks
o Ensuring pre-assessment centre material is ready

• To support external stakeholders with assessment logistics/organisation

• Work collaboratively with your team and stakeholders to achieve a consistently high level of service

in line with internal processes, rules and procedures

• Actively record, update and amend information on internal database to ensure accurate data

• Ensure confidential and financial information is secure by complying with GDPR

• Work collaboratively with Finance to deal with accounting enquiries

• Support with development and testing of new processes and systems, providing feedback from a

customer perspective

• To represent RICS at assessments, as needed; handling queries from assessors & candidates

and providing an excellent level of service. Expected Outcomes

• 100% data accuracy with inputted information

• Adherence to assessment SLAs

• First contact resolution for all enquiries

• Continued adherence to a customer service standard and charter

• Adhere to Quality Assurance Procedures

• Satisfaction and engagement of candidates and volunteer professionals

Experience Required

• A sound understanding and ability to work with Microsoft packages

• Excellent data input and accuracy

• Excellent communication and organisational skills; an ability to help and support internal and external

stakeholders with requests and queries

• Adherence to quality assurance procedures

• Ability to build effective relationships with members, the public and stakeholders

• Eagerness to learn, and a positive attitude

• Ability to prioritise work to ensure deadlines are met

• A flexible, team worker who is a committed and conscientious

Job Type: Full-time