• Bachelor\'s degree
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 5 years proven experience in logistics, ops, and program/project management. Experience in operations management. Analytical skills, with advanced excel skills. Problem solving skills Solid Finance background on budget and cost saving.
• Solid English oral and written communication skills.
• 3+ years of employee and performance management experience

We\xe2\x80\x99re seeking an Hub Account Manager to join our dynamic Last mile network.
In this team you will be managing acquisition quality, performance KPIs and team of associates, we\xe2\x80\x99re building the future of customer service, as we work towards becoming Earth\xe2\x80\x99s most customer-centric company. This is your chance to make history with us.

About the role and responsibilities:
You\xe2\x80\x99ll be responsible as a manager for one of the main teams, you\xe2\x80\x99ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.

In the logistics team you enter and lead, we\xe2\x80\x99ll be entrusting a team of approximately 8-30 associates along with managing big network of stores including acquisition and performance. You\xe2\x80\x99ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you\xe2\x80\x99ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.

While you achieve this, you\xe2\x80\x99ll ensure motivation, engagement and performance:

• You\xe2\x80\x99ll need to safeguard your team\xe2\x80\x99s safety, promoting Amazon\xe2\x80\x99s Health and Safety standards.
• You\xe2\x80\x99ll lead cross-functional teams, tasked with solving operational problems.
• You\xe2\x80\x99ll uphold Amazon\xe2\x80\x99s high standards of process quality across the network.
• You\xe2\x80\x99ll maintain inventory accuracy at stores.
• You\xe2\x80\x99ll strive to improve and streamline processes.
• You\xe2\x80\x99ll become a subject matter expert on the Hub processes and activities.
• You\xe2\x80\x99ll actively share and promote best practices with your colleagues and network.
• You\xe2\x80\x99ll lead acquisition effort with the team to meet expansion plans.

Language Requirement:
Suitable candidates need to have command of English language.

Key job responsibilities
Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.

• Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
• Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)
• Performance: Coach and ensure effective upskilling and utilization of AMZL tools.
• Performance: Deep dive to identify customer metric improvement opportunities.
• Performance: Champion the consistent application of Last Mile processes within Delivery Stations \xe2\x80\x93 challenge UTR processes that impact OTR.
• Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)
• Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual Bond Vendor experience.
• Experience: Developing the relationship between Amazon and Bond Vendors (Bond Vendor sentiment improvements)
• Experience: Communication alignment to stores following close collaboration with OTR partners.
• Be the voice of the stores within and represent them within the AMZL business.
• Experience: Improve driver standards to protect brand image.
• Capacity Management: Work with the Bond Vendors to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.
• Acquisition: Lead the acquisition effort on ground and ensure meeting expansion plans.

A day in the life
The Hub Account Manager will own the communication with stores and stations, they will support the onboarding of the stores, acquisition, the onboarding of Drivers, track quality on the road, etc. They will work closely with stores about quality discussions and reliability discussions and make sure about solving issues UTR teams on issues that impact the OTR metrics.

We are open to hiring candidates to work out of one of the following locations:

Dubai, ARE

• 1+ years of performance metrics, process improvement or lean techniques experience
• Bachelor\'s degree in business, engineering, operations, supply chain, transportation logistics