Job Description

Work Where it Matters Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more. As an FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. Job Summary: Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required. Job Responsibilities:

Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access

Installs and configures network printers

Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software

Joins client computers to Microsoft Active Directory domains

Configures Microsoft Outlook and manages personal folders in all versions of Outlook

Installs, configures, and maintains security software on military computer systems

Repairs and maintains desktop and laptop hardware

Performs other duties as assigned Minimum Qualifications:

Must be a US citizen with an active interim Secret, or higher level, security clearance

High school diploma or GED with at least two (2) years of experience relating to automation equipment repair

Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver's

Permit (IDP), valid U.S. driver's license, copy of COVID vaccination card, and the ability to successfully pass a police clearance check and medical qualifications

Prerequisites for in-country applicants: valid U.S. passport, valid International Driver's Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver's license, copy of COVID vaccination card, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa

You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19

Must be able to pass a detailed medical and dental exam

Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas

Must have a working knowledge of Microsoft Office software

Demonstrated strong customer service skills are mandatory

Certifications:

This position requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:

IAT Level I Baseline:

A+ CE, Network+ CE, SSCP, CCNA-Security, CND, or a higher level (IAT II/III) compliant certification.

Computing Environment (CE):

CompTIA: Server+

Microsoft: 365 Certified: Modern Desktop Administrator Associate

Microsoft: MCSA: Windows 10

Microsoft: MCSA: Windows Server 2012

Microsoft: MCSA: Windows Server 2016

Microsoft: MCSE: Cloud Platform and Infrastructure

Microsoft: MCSE: Enterprise Devices and Apps

Microsoft: MCSE: Private Cloud 2012

Microsoft: MCSE: Server Infrastructure 2012

Microsoft: MCT: Certified IT Professional

Microsoft: MCT: Certified Systems Administrator

Microsoft: 365 Certified: Endpoint Administrator Associate

Microsoft: 365 Certified: Enterprise Administrator Expert

Microsoft: 365 Certified: Messaging Administrator Associate

Microsoft: 365 Certified: Modern Desktop Administrator Associate

Microsoft: 365 Certified: Security Administrator Associate

Microsoft: Certified: Azure Administrator Associate

Microsoft: Certified: Azure Database Administrator Associate

Microsoft: Certified: Azure Security Engineer Associate

Microsoft: Certified: Azure Solutions Architect Expert

Microsoft: Certified: Identity and Access Administrator Associate

Microsoft: Certified: Information Protection Administrator Associate

Microsoft: Certified: Security Operations Analyst Associate

Microsoft: MCSA: SQL 2016 Database Admin

Microsoft: MCSA: SQL 2016 Database BI Development

Microsoft: MCSA: SQL 2016 Database Dev

Microsoft: MCSE: Core Infrastructure

Microsoft: MCSE: Database Management and Analytics

Microsoft: MCSE: Productivity Solutions Expert We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information). Shift: Variable Travel: No