Job Description

Job Category: Administration
:
To provide high-quality, efficient, and patient-focused admission services in accordance with hospital policies and UAE healthcare regulations. The role involves handling patient registrations, admissions, insurance verification, and coordination with clinical and administrative teams to ensure a smooth and professional admission experience.
Responsibilities:

• Patient Admission & Registration:

• Register and admit patients in the Hospital Information System (HIS).
• Ensure accurate collection and entry of patient demographics, medical history, and identification documents.
• Explain hospital policies, admission procedures, and patient rights and responsibilities.
• Insurance Verification & Authorization:

• Verify patient insurance coverage and eligibility.
• Obtain pre-authorizations and approvals from insurance providers where required.
• Coordinate with the billing department to ensure correct insurance classification.
• Customer Service:

• Greet patients and visitors courteously.
• Address patient inquiries, concerns, and complaints in a professional manner.
• Provide clear information on procedures, waiting times, and billing.
• Coordination:

• Liaise with nursing units, medical records, finance, and other departments to ensure seamless patient flow.
• Notify appropriate departments of incoming admissions (e.g., Emergency, Inpatient, Day Surgery).
• Documentation & Compliance:

• Ensure all required forms are completed and signed.
• Maintain confidentiality and accuracy of patient records in compliance with DOH (Department of Health - Abu Dhabi) regulations.
• Follow hospital policies regarding infection control and patient safety.
• Cash Handling (if applicable):

• Collect co-payments, deposits, and other fees.
• Issue receipts and maintain records of financial transactions

Qualifications:

• Diploma or Bachelor's degree (Healthcare Administration, Business Administration, or related field preferred)
• 1-3 years experience in hospital admissions or front office in the UAE or GCC healthcare sector
• Familiarity with UAE health insurance systems (e.g., Thiqa, Daman, NAS, Oman, etc.)
• Knowledge of HIS systems (e.g., Cerner, Epic, TrakCare) is an advantage
• Good command of English (Arabic is a plus)

Skills Required