Job Description

Bella Roma Specialty Hospital is seeking a professional and detail-oriented

Admissions, Surgical Booking, and Payment Coordinator

for our cosmetic surgery department. The role involves managing patient admissions, coordinating surgical bookings, handling payments, and providing accurate pricing information to ensure a smooth and satisfying patient experience.

Key Responsibilities1. Patient Admissions

Welcome and register patients for consultations and procedures in the cosmetic surgery department. Verify patient information, collect necessary documents, and update medical records. Explain hospital policies, services, and pre- and post-operative procedures.

2. Cosmetic Surgery Pricing and Payments

Provide patients with detailed information about surgery costs, available packages, and payment options. Prepare and issue invoices for consultations, procedures, and any additional services. Handle payment processing, including cash, credit card transactions, and installment plans. Coordinate with the finance team to ensure payments are recorded accurately and payment plans are managed effectively. Inform patients about insurance policies (if applicable) and assist with pre-authorization requests.

3. Surgical Booking Coordination

Collaborate with surgeons, anesthetists, and operating room staff to schedule surgeries. Ensure accurate updates of the surgical schedule and resolve any conflicts or delays. Confirm availability of surgical tools, materials, and operating rooms. Provide patients with pre-operative instructions and post-operative guidelines.

4. Customer Service and Support

Serve as the primary point of contact for patient inquiries related to admissions, pricing, and bookings. Address patient concerns and provide empathetic support to ensure a positive experience. Maintain strong communication with the medical and nursing teams to facilitate patient care.

5. Administrative and Reporting Duties

Maintain up-to-date records of admissions, payments, and surgical bookings in hospital systems. Prepare daily, weekly, and monthly reports on admissions, payments, and bookings. Ensure compliance with hospital policies and confidentiality regulations for patient information.

Qualifications and Skills

Education:

Bachelor's degree in healthcare management, business administration, or a related field is preferred.

Experience:

Minimum 2-3 years in admissions, surgery booking, or billing, preferably in a private healthcare or cosmetic surgery setting.
Job Types: Full-time, Contract
Contract length: 24 months

Pay: Up to AED6,000.00 per month

Experience:

hospital: 1 year (Preferred)
Language:

* Arabic (Preferred)