Job Description

Company
QatarEnergy is a state-owned public corporation established by Emiri Decree No. 10 in 1974. It is responsible for all phases
of the oil and gas industry in the State of Qatar. The principal activities of QatarEnergy, its subsidiaries and joint ventures
are the exploration, production, local and international sale of crude oil,natural gas and gas liquids, refined products,
synthetic fuels,petrochemicals, fuel additives, fertilizers, liquefied natural gas (LNG), steel and aluminium. Qatar Energy's
strategy of conducting hydrocarbon exploration and development is through Exploration and Production Sharing
Agreements (EPSA) and Development and Production Sharing Agreements (DPSA) concluded with major international oil
and gas companies. The operations and activities of QatarEnergy and its affiliates are conducted at various onshore
locations, including Doha, Dukhan and the Mesaieed and Ras Laffan Industrial Cities, as well as offshore areas, including
Halul Island, offshore production stations, drilling platforms and the North Field. Thriving on a spirit of enterprise, each of
our joint ventures is underpinned by transparency, innovation and high standards of quality and service. At QatarEnergy,
we are committed to one thing above all: Excellence.
Department
Learning & Development
Primary purpose of job
1. Ensure the admission, enrollment and registration of students at university levels for various programs and work closely
with UK universities to track the issuance of CAS documents for all students studying in the UK.
2. Develop a close operational partnership with the internal Student Support teams of UK Universities in order to actively
participate in key events and activities, such as student enrollments, registration and securing CAS details,
induction/orientation programs and wellbeing events, academic change requests.
3. Assist, in case needed; all students to complete enrollment and registration application forms with UK universities/
authorities and ensure all documentation is submitted to the relevant bodies.
4. Provide a frontline support service, in identifying and resolving student issues, and where specialist service interventions
have been identified, to ensure that the necessary referrals are made efficiently and professionally to the Counselling
Team, Student Services, other Academic departments and/or external organizations, where applicable.
5. Help new students with opening new bank accounts, finding suitable accommodation and provide financial guarantees if
necessary in coordination with QATARENERGY, in addition to hospitals and clinics when necessary.
6. Liaise with UK Universities to obtain academic progression updates for sponsored students as well as undertake
graduation related key tasks (Certificate Legalization)
7. Supervise and observe student attendance records and academic performance to share them with QATARENERGY and
take necessary action with the purpose of maintaining discipline and identifying students with specific challenges proposing
solutions in order to overcome these challenges.
8. Collect and review feedback from students by appropriate means, as part of the Registry continuous quality improvement
plan.
CLASSIFICATION: C1 - CONTROLLED
9. Ensure QATARENERGY has the most recent updated contact information for all students, including home addresses, as
well as university focal point information.
10. To use triage skills to identify important or urgent issues and ensure that they are escalated appropriately to the relevant
support services.
11. Provide information, advice and support to students on a range of personal and academic issues through structured
sessions and informal drop ins.
12. Efficiently assess the student's need, to enable appropriate onward referrals and make recommendations for ongoing
support.
13. Maintain appropriate records and management information statistics in relation to the frontline service, and facilitate
information sharing to ensure effective service delivery in a shared environment.
14. Prepare and disseminate a range of information and guidance materials.
15. Develop appropriate and effective ways of communicating with students and University staff and QATARENERGY
Scholarship team.
16. Maintain a working knowledge and understanding of policies, issues and legislation relating to personal and academic
issues across UK Universities/ authorities.
17. Act as a focal point for assigned students for all Personal, Financial, Legal and Academic issues.
Experience & Skills
1. Experience in working with young adults, students, parents as well Educational Institutions.
2. Extensive knowledge and experience with university enrollments, placement testing and career, personal, and
educational assessments.
3. Delivering support to a wide range of learner needs (Student Enrollment, Academic Progression, Certification Support,
etc.)
4. Knowledge of Further and Higher Education legalization and Operations in the UK.
5. Experience in delivering high quality customer service, with the demonstration of a strong understanding of how to
respond to differing stakeholders' needs.
6. Experience in developing good working relationships (e.g. partnerships) with colleagues from different parts of a
company across different countries, showing understanding of the interdependencies that affect the work of other
staff/teams in an organization.
7. Comfortable with using Technology solutions including Learning Management Solutions (LMS) to keep track of student
academic records as well as for communication purposes.
8. Bilingual (English & Arabic) Preferred.
Education
1. Educated to degree level. (Psychology, Business, HR or Education Major preferred)
2. Post graduate qualifications related to student support/Counselling or Education Management (preferred)