Job Description

Job family: Administration, Facilities & Secretarial
Business area: Environment & Energy
Contract location:
Jubail Industrial City, Eastern Province, SA
Working location: Jubail Industrial City
Location type: Office Location / Office-based
Contract type: Permanent
Job description:

We are seeking a detail-oriented Operations Coordinator to manage end-to-end customer and supplier transactions. The ideal candidate will handle master data setup, transaction processing (RFQs, quotations, POs, invoicing), portal submissions, and delivery follow-ups. Experience with ERP systems (Odoo knowledge is an advantage) and customer portals (SABIC, Ma'aden, Ariba) is highly desirable.

Key Responsibilities

ERP Master Data

+ Create and maintain

customer

and

supplier

master records in the ERP system. + Create and maintain

inventory items

(item codes, descriptions, units, pricing, catalogs).

Sales Cycle

+ Handle customer inquiries via email/phone/portals. + Prepare and submit

quotations

; coordinate internal approvals as needed.
+ Process

customer POs

, ensure accuracy of terms, pricing, and delivery dates.
+ Create

customer invoices

; submit invoices via customer portals and track acceptance/status.
+ Maintain orderly documentation and audit trails for all sales transactions.

Procurement Cycle

+ Prepare and send

RFQs

to suppliers; compare quotes (price, lead time, compliance). + Create and issue

supplier POs

; follow up for order confirmation and delivery commitments.
+ Coordinate

delivery follow-up

(logistics, receiving, GRN, discrepancies) in collaboration with warehouse/logistics.
+ Process

supplier invoices

(3-way match: PO, delivery, invoice) for timely payment approvals.

Portal Submissions & Compliance

+ Submit

offers, POs, delivery notes, and invoices

through customer portals (e.g.,

SABIC, Ma'aden, Ariba

). + Verify portal requirements (attachments, tax info, PO references, shipping documents) and ensure compliance.

Reporting & Collaboration

+ Generate routine operational reports (open quotes, pending POs, backorders). + Collaborate with Sales, Procurement, Finance, Logistics, and QA for seamless operations.
+ Escalate issues (pricing, delivery delays, portal rejections) and drive resolution.

Required Qualifications

Saudi citizen (Must).

English language proficiency (Must)

--professional reading, writing, and speaking. Hands-on experience in

ERP systems

(data entry, transactions, reporting). +

Odoo ERP

experience is a

strong advantage

. Experience with

customer portals

(preferably

SABIC, Ma'aden, Ariba

) is a

bonus

. Proficiency with

Microsoft Office 365

(Outlook, Excel, Word, Teams, SharePoint/OneDrive). Strong attention to detail, data accuracy, and deadline orientation.

Core Skills

ERP data integrity and transaction accuracy.
Sales & procurement process understanding (RFQ Quote PO DeliveryInvoice). Portal navigation and compliance (document control, status tracking). Communication & coordination across internal and external stakeholders. Basic Excel skills for reconciliation and reporting. Time management and multitasking in a high-volume environment.

Preferred Experience

Experience in

industrial supply

,

manufacturing

, or

trading

sectors. Knowledge of

incoterms

, delivery documentation, and GRN procedures. Basic understanding of

3-way matching

and AP/AR processes.

KPIs / Performance Measures

+

Quote Turnaround Time

(submission within target SLA).
+

PO Processing Accuracy

(error-free entries, right pricing, correct delivery dates).
+

Delivery On-Time Rate

(supplier follow-up effectiveness).
+

Invoice Acceptance Rate

on customer portals (first-pass yield).
+

Data Quality

(complete and clean master data; minimal corrections).

Cycle Time

(RFQ-to-PO and PO-to-Invoice durations)




Requisition ID: 19829