JPC - 4929 - Administrator
Location: Abu Dhabi
Industry: Education
Experience:3-7 years
Qualification: Bachelor's Degree
Position Type: Contractual
Language Proficiency: English
Job Responsibilities:
Drive the implementation of new and updated AE Systems.
- Develop an in-depth knowledge of education systems.
- Create and conduct routine administration and maintenance of a range of systems.
- Installation and configuration of software and support with integration projects.
- Assisting in the implementation and set up of new systems across Aldar Education.
- Troubleshoot software errors by running diagnostics, documenting problems and resolutions,
prioritizing problems, and assessing the impact of issues.
- Upkeep of documentation and technical specifications regarding systems.
- Perform routine/scheduled audits of systems, including coordinating relevant backups.
- Ensuring new system setups conform to specified policies.
Specific Duties
- Assist in the setup/creation and carry-through of end-user helpdesk support efforts, ensuring all
related application issues were resolved promptly with minimal disruption.
- Set up user accounts and assign correct access permissions.
- Configuration and upgrading of systems (on-prem and cloud-hosted).
- Support end users (password reset, lock\unlock accounts, etc.)
- Implement group policies (access and permissions) for user accounts.
- Update systems with new releases, patches, and upgrades.
- Support and resolve software and application issues.
- Train and assist school personnel in utilizing systems regarding data entry, retrieval, storage,
security, manipulation, reporting, and disposal.
- Troubleshooting, root cause analysis, and documentation of system issues.
- Monitoring system performance.
- Performs other related duties as required and assigned.