Administrative Officer
Dubai, United Arab Emirates
Job Description
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Employment: Full Time
- The Property Supervisor is responsible for managing the property professionally and oversee the operations of specific holiday home units.
- Reporting to the Head of Holiday Homes, the Property Supervisor will play a critical role in helping the Company achieve its mission, vision, values and strategic profit objectives.
- The incumbent is responsible to maintain the highest quality of customer and client satisfaction while actively seeking out new business including promoting vacant properties and ensuring maximum occupancy. To be successful the incumbent must develop a collaborative work ethic within the Holiday Homes team and understand the property market in detail.
- Other accountabilities include, but are not limited to:
- Update and maintain key reports and advertising portals/ rental prices.
- Maintain and audit lease files as per procedures.
- Apply for unit permits under The Department of Tourism and Commerce Marketing.
- Communicate to the Landlord\xe2\x80\x99s rental offers and guide them with the objective of maximising their return on investment.
- Provide comparative market analysis and advise on current market conditions
- Ensure the landlords are informed and updated promptly at all times including weekly report on viewings and property condition at each guest check-out.
- Advise landlords and obtain approvals on any property enhancements and maintenance works
- Ensure an effective working relationship with the landlord and briefing the Manager promptly on any significant issues arising from those contacts.
- Ensure high customer service is delivered by following detailed department procedures. Maintain efficient communication with the guests at all times including attending to any complaints/concerns, informing vacating procedure, negotiating renewal increments, etc.
- Ensure all documents and payments have been collected from the guest prior to check in and monitor rental payments
- Ensure the property is ready for viewings and occupancy at all times. Follow department procedures including but not limited to prompt inspections, recognizing and organizing timely maintenance/renovations, strictly following/overseeing cleanliness of property
- Liaise with inspection and maintenance supervisors for all relevant needs
- Collect payments and generate receipts for contract renewals
- Liaise with the accounts department to process security deposit refunds for guests.
- Liaise with the accounts for payments of utility bills that may be due.
- Organize cheques payable for any other payments that may be due on behalf of the landlord
- Prepare renewal tenancy contracts & documents for existing guests
- Ensure contracts are signed by the landlord within a satisfactory time frame
- Supervise and oversee the work of property administrators, inspections coordinator and maintenance in charge.
- Conducting any communication with landlords, tenants, clients and staff in a professional and courteous manner.
- Ensure the Department of Tourism and Commerce marketing standards are met at all times.
- Adhere to company policies and procedures at all times, keeping updated with changes.
- Promote and cross sell other products to Clients whenever appropriate.
- Be an ambassador for Oak Tree Holidays.
- Develop and maintain an effective, long term, working relationship with Clients.
- Bachelor\xe2\x80\x99s degree or Diploma with over 3 years of experience in a similar/related role.
- Well versed with real estate rules and regulations.
- Requires above average computer literacy (MS Office, Internet, Database Software, etc.)
- Excellent written and oral communication along with professional presentation skills.
- Are you in Dubai
- Bachelor\'s (Required)
- Hospitality Industry: 1 year (Required)
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Job Detail
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Job IdJD1640011
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned