Job Description

Position: Customer Service & Administration Officer

Location: theSandwash - Al Quoz Dubai

Reporting to: Leasing & Management Team

About the Company:

"theSANDWASH - Once a bustling sand wash plant founded in 1990, our new warehouse gallery project, The Sandwash, has been transformed into a vibrant hub for art and culture, breathing new life into this historic space. Inspired by the industrial character of the original sand washing plant, The Sandwash offers various-sized warehouses for a range of cultural activities, from exhibitions to showrooms and events. The space is filled with natural light, creating a bright and open atmosphere that inspires creativity and conversation

Role Overview:

The Customer Service & Administration Officer will be one of the first point of contact at
theSandwash, based at the reception area, and will play a key role in managing day-to-day
client communications and administrative processes. The role involves supporting long-term tenants leasing units, clients booking short-term event and activation spaces, and liaising with internal teams, including but not limited to, the Facilities Management (FM) company, as well as other external vendors to ensure smooth operations and a high-quality customer and visitor experience.

Key Responsibilities:

Customer Service & Client Coordination

Act as a primary point of contact for tenants, visitors, and prospective clients at theSandwash. Manage inbound inquiries via walk-ins, phone calls, email, and digital channels
related to:o Leasing of unitso Short-term event and activation space rentalso General project and facility-related queries

Provide clear, professional, and timely responses to all client inquiries and requests. Support the full client engagement cycle, from initial inquiry through booking,
documentation, and post-occupancy follow-up.Leasing & Documentation Supportagreements, and related correspondence.contracts, invoices, and approvals are processed accurately and on time.physical) in an organised and compliant manner.Facilities & Vendor Liaison(FM) company for operational requests, maintenance issues, and service coordination.utilities, signage, cleaning, event support).communication with tenants and management.

Administrative & Reporting Duties

Prepare, issue, and track lease-related documentation, booking forms, reservation Coordinate with internal teams (Leasing, Finance, Legal, and Operations) to ensure Maintain and update client records, contracts, and filing systems (both digital and Serve as a liaison between tenants/clients and the appointed Facilities Management Coordinate with external vendors, contractors, and service providers as required (e.g., Track and follow up on FM requests to ensure timely resolution and clear Maintain accurate records of tenant communications, service requests, bookings, and agreements. Prepare and submit weekly and monthly administrative and customer-service reports. Support internal systems and databases related to leasing, bookings, and facility
operations.when required.Stakeholder & Relationship Managementand internal stakeholders.address any concerns proactively.General Supportrequirements as needed.required.

Assist with billing coordination and basic administrative follow-ups with Finance Build and maintain positive working relationships with tenants, event clients, vendors, Conduct periodic check-ins with tenants and key clients to ensure satisfaction and Support the positioning of theSandwash as a professional, welcoming, and well managed destination. Assist management with ad-hoc tasks, operational coordination, and project-related Support internal teams during events, activations, or high-traffic periods when

Desired Profile:

Strong communication and interpersonal skills. Organised, detail-oriented, and comfortable handling multiple stakeholders. Previous experience in customer service, property administration, hospitality, or mixed-use developments preferred. Comfortable working in a client-facing role. Proficient in MS Office and basic administrative systems
Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED6,000.00 per month

Work Location: In person