Job Description

We are looking for a responsible, organized, and customer-focused Receptionist/Admin to manage daily bookings, coordinate staff schedules, handle customer inquiries, and support smooth operations of our home service salon. The ideal candidate is detail-oriented, has excellent communication skills, and can work efficiently in a fast-paced environment.

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Key Responsibilities

Customer Service & Bookings

Handle customer inquiries through phone, WhatsApp, Instagram, and other platforms. Schedule and confirm home service appointments. Provide service information, prices, and promotions to clients. Manage client complaints and requests professionally. Ensure a smooth customer experience from booking to service completion.
Administrative Tasks

Maintain daily appointment calendars and technician schedules. Coordinate with beauticians/technicians for availability and service assignments. Record and update client information in the system. Assist in preparing daily/weekly reports (bookings, revenue, feedback). Maintain inventory records and notify the manager of low stock. Organize digital files, invoices, and receipts.
Operations Support

Track staff attendance and work hours. Follow up on payments, deposits, and outstanding balances. Ensure all service locations and bookings are correctly assigned. Assist in coordinating transportation logistics for technicians.
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Qualifications

Experience in salon, spa, or beauty industry preferred (but not required). Strong communication skills in English (Arabic is a pus). Ability to multitask and manage time effectively. Familiarity with scheduling tools, POS systems, or CRM is an advantage. Good customer service attitude and problem-solving skills.
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Skills Required

Customer service Appointment booking Admin and documentation Basic computer skills (Excel, Word, WhatsApp, social media) Time management Attention to detail Team coordination
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Job Types: Full-time, Contract
Contract length: 24 months

Pay: From AED2,500.00 per month