Job Description

We are looking for an experienced Administration Manager to run our medical facility.

To be successful in this role, you should have a deep understanding of all administrative Clinic procedures, from creating work schedules and communicating with doctors to budgeting and maintaining supplies stock. You will use your organizational and leadership skills to supervise employees and ensure compliance with policies and regulations.

Ultimately, you'll be responsible for making sure our Clinic operations run smoothly.

Responsibilities

Job Summary

The Medical Center & Pharmacy Manager is responsible for the overall administration, operations, compliance, and financial performance of the medical center and attached pharmacy. The role ensures high-quality patient care, regulatory compliance, efficient workflows, staff management, and business growth.

Key ResponsibilitiesOperations & Administration

Oversee daily operations of the medical center and pharmacy

Ensure smooth coordination between doctors, nurses, pharmacists, and administrative staff

Monitor patient flow, service quality, and operational efficiency

Develop and implement standard operating procedures (SOPs)

Regulatory & Compliance

Ensure compliance with DOH regulations and local healthcare laws

Maintain licenses, permits, and accreditation requirements

Ensure pharmacy operations comply with drug control and safety regulations

Conduct internal audits and corrective actions when required

Staff Management

Recruit, train, schedule, and supervise medical, pharmacy, and administrative staff

Conduct performance evaluations and staff development programs

Maintain discipline, teamwork, and professional conduct

Resolve staff issues and patient complaints effectively

Financial & Inventory Management

Prepare budgets and monitor expenses and revenue

Oversee pharmacy inventory, stock control, and expiry management

Approve purchases, manage vendors, and negotiate contracts

Ensure accurate billing, insurance claims, and cash handling

Patient Care & Service Quality

Ensure excellent patient experience and satisfaction

Handle escalated patient concerns professionally

Ensure confidentiality and ethical standards in patient care

Improve service quality through feedback and audits

Business Development

Support marketing and promotional activities

Analyze performance reports and implement growth strategies

Build relationships with insurance providers, suppliers, and partners

Identify opportunities to expand services and increase revenue

Qualifications & Skills

Bachelor's degree in Healthcare Management, Pharmacy, Business Administration, or related field

Minimum 3-5 years experience in medical center or pharmacy management

Strong knowledge of healthcare regulations and insurance processes

Excellent leadership, communication, and problem-solving skills

Proficiency in healthcare software, billing systems, and MS Office

Ability to work under pressure and manage multiple departments

Preferred Skills

Experience in UAE healthcare sector

Knowledge of insurance portals and approvals

Strong analytical and decision-making abilities

Job Type: Full-time