Job Description

About The Makers Society

We're a community-driven maker-space where craftspeople rent benches, learn new skills, and stock up on world-class hand tools. Since 2023, we've led woodworking courses, bespoke projects, and a growing e-commerce arm. Our ethos is simple: empower people to create with their hands and build a refuge from automation overload.

The Role

We need a sharp, proactive coordinator who can master our workflows. You'll be the glue between the workshop, classroom, storefront, and back office, keeping operations smooth while championing a stellar member experience.

Key Responsibilities

Front-Desk & Member Support

- greet visitors, handle inquiries (phone, email, WhatsApp), manage bookings, and keep the vibe welcoming.

Systems & Data Management

- maintain Airtable bases (inventory, courses, CRM), push accurate exports to Shopify & QuickBooks, and trigger Zapier automations.

Order & Inventory Coordination

- process e-commerce orders, arrange couriers, monitor stock thresholds, and raise purchase orders when items hit low-stock alerts.

Finance & Reporting

- issue estimates,, generate invoices, reconcile payments, and prepare monthly KPI snapshots for management.

Marketing Support

- schedule email journeys (Mailchimp), upload IG/LinkedIn posts drafted by our marketing team, and compile engagement stats.

Must-Have Skills & Experience

2+ yrs in an admin/ops role (retail, education, or e-commerce preferred). Confident with Airtable, Shopify (or similar CMS), QuickBooks Online, and basic spreadsheet formulas. Automation know-how: Zapier flows, Jotform logic, Google Workspace. Clear written & spoken English; Arabic is a plus. Eagle-eye for detail Customer-centric mindset: You can juggle a ringing phone, a walk-in visitor, and a Slack ping without losing your smile.

Nice-to-Haves

Love for woodworking or maker culture. Experience uploading products with variant options and handling B2B quotations. Basic design chops (Canva) for last-minute social assets or signage.

What You'll Get

Competitive salary. A creative, inclusive team that values transparency, sustainability, and lifelong learning.

Timeline & Training

Start date:

As soon as possible

Handover:

Four-week shadowing with the outgoing admin to transfer processes, SOPS, and tech stacks.

Probation:

6 months with clear milestones.

How to Apply

Email

luca.dalmolin@makingdubai.com

with:

A brief cover letter (max 200 words) telling us your proudest systems-building win. Your CV (PDF). One process improvement or automation idea you'd implement in your first 90 days.
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Education:

High school or equivalent (Required)
Experience:

administrative assistant: 3 years (Preferred)
Location:

Dubai (Required)
Expected Start Date: 27/05/2025