The Position

Customer Support

• Responsible for providing back office support to the Professional Services team through the customer relationship management (CRM) software Rexis / New Field Service solution which includes but is not limited to case creation and dispatch to assigned personnel
• Collaborate with the Customer Support leadership team, prepare necessary documents and schedule instrument implementation with the customers
• Support the team to arrange courier service for spare parts
• Responsible for liaising with the various teams, preparing and sending necessary documents as required by regulatory bodies and accreditation agencies post implementation of projects.
• Responsible for spare part management including ordering, inventory management & reconciliation in collaboration with the Service Manager and distributor.
• Collaboration with Business partners (Water units, UPS, 3rd party materials etc) and handling complaints

Marketing / Events Support

• Responsible for liaising with Roche\xe2\x80\x99s procurement function, 3rd party vendors, organizing companies and hotels for events, including support on drafting agreements, contracts and facilitating payments (events and activities include roundtables, scientific conferences, symposia, etc.)
• Deliver events on time, within budget, that meet (and hopefully exceed) expectations, and are aligned with Roche compliance policies, the local law and the industry deontological code
• Handle HCP Forms for all sponsored events and travels in time according to rules and policies
• Facilitating travels and accommodation for HCPs, Hospital/Lab Management and Government Authorities traveling on Scientific Conferences.
• Help achieve company goals by supporting the planning and organization of logistically successful external events and internal meetings, maintain timelines and priorities (events such as team meetings, awareness sessions, training and education)
• Analyze event operations and prepare and implement recommendations for improving operational efficiencies within the events
• Prepare event status reports to monitor progress against plan and recommend corrective actions, and develop methodology to measure events success
• As and when requested by team to arrange the catering service at the office and communicating internally and externally

People & Culture Support

• Collaborate with business partners to improve employee journey including on boarding, visa , Payroll , recognition, and exit
• Align with IT to manage, initiate, and close IT assets and business related assets (Sim cards, business cards, fuel tags and service reports)
• Be a point of contact for people & Culture topics and support the network
• Organize and co-drive organization culture through team building activities, internal events, and special occasions.
• Apply, renew & cancellation of work permit card for employees
• Apply for new/cancellation of employees or dependent medical insurance
• Process all employee appreciations (Applause/Clap)
• Process farewell and customary gesture for life event
• Register the vendors in distributor system in coordination with requestor

Compliance

All activities and behavior in business must be in compliance to Roche standards as expected by all Roche employees

Who You Are

• You hold a University degree ( Biomedical preferred)

• You have a proven admin or assistant experience of at least 3 years

• You have excellent time management skills , ability to multitask and prioritize work

• You are confident and able to work independently with minimum supervision

• You are proficient in MS office and have knowledge of office management systems &

procedures

• You have excellent written & verbal communication skills in English. Arabic is a plus.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

Roche