Job Description

Job Summary

• Helping to ensure the check-in, laundry and cleaning services are delivered on time and with a high quality
• Connecting with guests before, during and after their stay over the phone and email to ensure their satisfaction
• Front desk (receptionist), answering phone calls and manage some lead interested to rent our apartments
• Helping our Operations team to schedule and coordinate the check-ins (email and phone calls with building security)
• Helping our finance team for DTCM reconciliation

• Fluent English speaker for phone calls and answering emails
• Good computer skills for sending an email, managing an excel sheet, registering guests in online portals
• Multitasker, able to work under pressure, staying calm and composed.
• Able to prioritize many tasks at the same time and to manage time efficiently.
• Team player; able to work in an environment with high inter-dependencies between teams and cross-cultural colleagues.
• Confident and personable, with a passion for creating a great customer experience by catering to their needs and striving for continuous improvement of our 5 stars service
• Interest in startups and the sharing economy is a big plus. Ideally, you will have experience using home-sharing platforms such as Airbnb, Home Away, Booking.com, etc. and passion to see the concept flourish
• If you ever worked in the Holiday Home industry or hotel reception it's a plus
• Arabic speaker is a plus

• Work with multicultural team members and international teams spread across the globe
• Exposure to the fast-paced world of high-tech start-ups, with excellent growth opportunities
• You will be working with a team of experienced entrepreneurs who have successfully built companies before
• A dynamic work environment with low hierarchies and space for your own ideas

• Salary: 3000 to 3500 AED depending on your profile and experience
• Probation: 1 month (trial)
• Visa: after your 1-month trial, our company will provide you the working Visa
• Working hours: 5 days per week - willing to work on weekends, sometimes