Job Description

Key Responsibilities:

Administrative Support:

Organize and maintain records, files, and documents related to holiday home units, contracts, guest bookings, and owner agreements. Prepare, update, and process administrative documents such as tenancy agreements, booking confirmations, invoices, and compliance records. Ensure all documentation complies with local tourism authority and holiday homes regulations.
Reservations & Guest Coordination:

Manage reservation inquiries through multiple platforms (direct bookings, OTAs, emails, and phone calls). Process bookings, cancellations, amendments, and extensions accurately and in a timely manner. Coordinate guest check-ins and check-outs, ensuring smooth communication with guests and operations teams. Respond promptly to guest inquiries before, during, and after their stay to ensure a positive guest experience.
Coordination and Scheduling:

Coordinate schedules for housekeeping, maintenance, and inspections to ensure units are guest-ready. Monitor booking calendars to avoid overlaps and ensure optimal occupancy. Follow up on pending reservations, payments, and approvals from guests or management.
Qualifications:

Previous experience in holiday homes, hospitality, reservations, or administrative roles is preferred. Strong organizational and time-management skills with the ability to multitask effectively. Knowledge of holiday homes operations, booking platforms, and tourism regulations is an advantage. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and familiarity with reservation systems or CRM software. Ability to work independently and collaboratively in a fast-paced environment. High attention to detail and accuracy. Preferably female candidates.
Job Type: Full-time

Pay: AED2,000.00 - AED3,500.00 per month