Job Description

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Invoice Management

: Prepare and issue invoices for all services provided by the hotel, including room bookings, food and beverage, events, and other charges.

Receivables Monitoring

: Monitor and track outstanding receivables, ensuring timely payment and addressing any overdue accounts.

Payment Collection

: Communicate with clients and guests to collect overdue payments and follow up on outstanding balances in a professional manner.

Account Reconciliation

: Reconcile accounts receivable records and investigate any discrepancies between the amounts billed and payments received.

Payment Processing

: Record and process all payments accurately, ensuring all transactions are logged and reported promptly.

Aging Report

: Prepare and maintain regular aging reports to track overdue accounts and ensure collections are made promptly.

Credit Management

: Review customer creditworthiness and work with the Finance Manager to establish appropriate credit limits and payment terms for clients.

Customer Support

: Address customer queries regarding invoices, payments, and account balances, providing clear and accurate information.

Financial Reporting

: Assist in the preparation of monthly, quarterly, and annual financial reports related to accounts receivable and overall cash flow.

Compliance

: Ensure compliance with company policies and legal requirements regarding the collection of receivables and management of customer accounts.

Collaboration

: Work closely with other departments, such as Front Office, Sales, and Events, to ensure all receivables are recorded and collected appropriately.

Bad Debt Management

: Monitor potential bad debts and assist in the escalation process for collection actions.

Qualifications

Educational Background

: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

Experience

: Minimum of 2 years of experience in accounts receivable, accounting, or finance, with knowledge of hospitality or service industry operations.

Technical Skills

: Proficiency in accounting software (e.g., Microsoft Dynamics, SAP), hotel management systems (such as Opera or Micros), and Microsoft Office Suite (particularly Excel).

Attention to Detail

: Strong attention to detail, ensuring accuracy in invoicing, payments, and reconciliation processes.

Communication Skills

: Excellent verbal and written communication skills to interact effectively with clients, guests, and internal departments.

Time Management

: Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.

Problem-Solving

: Ability to investigate and resolve discrepancies or issues related to receivables, payments, and customer accounts.

Customer Service

: Strong customer service orientation with the ability to manage difficult situations in a professional and courteous manner. *

Confidentiality

: Ability to handle sensitive financial information with discretion and maintain confidentiality.