Job Description

• Ensuring full amounts collection for all the services performed by Agiomix
• Daily follow-up on due payments directly with the customers through visits, meetings, calls, emails and letters
• Making sure the company communication is being delivered to the right concerned person and through the official communication channel at the customer side
• Ensure the customers receive the right invoices on timely manner as per the agreement
• Daily and weekly monitor the credit limits and/ or the Trade Insurance limit for all the customers and act accordingly
• Updating the payment terms and credit limits on Netsuite as per the signed agreements/LPO
• Responsible for taking all the required measures to ensure compliance with the agreed Payment Terms with the customer throughout the whole process.
• Maintaining accurate and updated AR reports with 100% accuracy
• Conduct weekly meetings with the Sales Reps./Account Managers and agree on an action plan and make sure its followed
• Raising the flag about any account with potential payment problems
• Proactively council all the invoices with customers monthly or biweekly, depending on the case
• Complete full reconciliations on a timely manner for discrepant invoices
• Follow up on the Advanced payment and cheque deposits and update the commercial team accordingly
• Accurately follow the Trade Insurance requirements and timelines, making sure all AR are in compliance with the TI policy
• Sending timely notifications to the Finance Dep. For late payments in order to update the TI company within the agreed timeline
• Responsible for monitoring the automatic LDM credit limit notifications and taking suitable action for each case.
• Conduct negotiations with customers to fix terms and conditions for late payment of receivables
• Handle internal issues and ensure timely reports & invoices to customers
• Ensure daily cash collection is reported, deposited, and allocated to the right customer by accountants and monthly collection targets are met
• Contact customers through calls, emails, and letters to notify them of the outstanding invoice
• Maintain regular contact with customers to ensure proper management of open balances
• Conduct business operations in compliance with standard policies and regulations
• Maintain proper records of customers’ accounts and billing activities
• Monitor payment history to identify changes and take necessary actions
• Conduct a monthly reconciliation of customer ledger accounts
• Make recommendations and advice on queries regarding accounts receivable & status of collection
• Coordinate with the sales teams for slow-moving & or non-responding customers
• Ensure that service rate changes are properly authorized, documented & made available to the invoicing team
• Ensure prompt reply to customer and internal feedback
• Provide accurate, updated data to software developers whenever required
• Notify management whenever legal action is required against any account
• Propose irrecoverable debts be written off, or they may employ strategies to recover receivables in cases of customer bankruptcy
• Oversee the forwarding of monthly statements to customers to keep them updated on debt collection activities
• Collaborate with legal attorneys to discuss appropriate terms and conditions for debt repayment.
• Conduct negotiations with customers to fix terms and conditions for payment of receivables
• Aggressive follow-up actions with slow-paying & non-paying customers
• Assist operations in setting up a credit control system that allows for periodic escalations & credit holds
• Any other tasks assigned.