Job Description

Position:

Client Account Manager

Type:

Full-time, on-site / hybrid

Reports to:

Managing Director (CEO)

Industry:

Digital Content, Social Media, Creative Production

Location:

Dubai, UAE

Role Summary

You are the bridge between clients and the internal team.
Your job is to

own the client relationship, control deliverables, enforce deadlines, and ensure the content plan moves forward without the CEO needing to interfere.

This is NOT a "forwarding messages" position.
You are expected to

lead, decide, and manage outcomes

-- not collect excuses.

Core Responsibilities

? Manage 6-8 active clients (depending on load)
? Handle all client communication professionally (WhatsApp, email, calls)
? Collect briefs, approvals, and revisions on schedule
? Assign tasks to editors/shooters and follow up until completion
? Ensure quality before anything reaches the client
? Prevent scope creep (no free extra work without approval)
? Track delivery calendar, deadlines, and shoot schedules
? Send weekly progress reports to clients + internal report to CEO
? Document all instructions, approvals, and changes inside system (Notion/Trello)
? Escalate only when needed -- not every 5 minutes
? Maintain client satisfaction, retention, and upsell opportunities

Authority

You are authorized to:

Approve or reject edits Push deadlines internally Correct or stop poor quality delivery Tell clients "this is out of scope" Enforce accountability within the team Request replacement of editors/shooters/team members who fail repeatedly
You escalate to the CEO ONLY when:

Client requests contract change Client threatens cancellation Legal or financial issues Scope changes requiring quotation

Required Skills & Personality

? Excellent written + spoken communication
? Confident, assertive, NOT passive
? Can manage creative teams and hold pressure
? Understands social media content formats (reels, stories, campaign flow)
? Organized, structured, deadline-driven
? Can say "no" without fear
? Works with solutions, not stories or excuses
? Arabic & English is a must
? Driver license & a car (For Mobility)

Job Type: Full-time

Pay: AED4,500.00 - AED6,000.00 per month