Job Description

Key Responsibilities

1. Claim Intake, Validation & Documentation

Receive and log all types of claims including: Validate claim eligibility against supplier agreements, commercial terms, and approved promotions. Ensure claims are supported by proper documentation -- debit notes, invoices, promotional agreements, sell-out reports, credit notes, proof of activity, etc. Verify calculations, pack sizes, and quantities to ensure accuracy before submission to suppliers.
2. Stakeholder Coordination & Approvals

Coordinate with Brand Managers / Trade Marketing to validate promotions and scheme eligibility. Liaise with Finance & Accounts for claim entries, JV postings, and accounting provisions. Ensure all internal approvals are obtained prior to sending claims to suppliers.
3. Reconciliation, Tracking & Settlement

Maintain a comprehensive claim tracker detailing open, approved, rejected, and settled claims -- with values, dates, claim types, and supporting references. Reconcile claim balances with supplier statements and internal ledgers. Regularly follow up with suppliers for claim settlement (through VCINs / credit notes / cheque settlements / net-offs). Highlight delays, aged claims, or disputed amounts to Brand / Finance leadership for escalation. Assist in month-end closing by ensuring correct accounting of provisions for unsettled claims.
4. Reporting & Escalation

Prepare and share weekly/monthly claim status reports with Brand Managers, Finance, and Management. Provide visibility on claim ageing, pending approvals, rejected claims, and settlement timelines. Escalate critical issues such as high outstanding amounts, repeated rejections, or delays beyond agreed timelines.
5. Compliance & Process Improvement

Ensure all claims adhere to company policies, SOPs, and audit requirements. Maintain a proper audit trail of all supporting documents, approvals, and supplier communications. Identify process gaps and propose improvements to reduce claim processing time and financial leakage. Support automation initiatives like ERP claim modules, digital approvals, or dashboards.

Skills & Competencies

Strong Excel skills for claim calculations, tracking & reconciliations. Familiarity with ERP systems Good understanding of FMCG trade terms, promotions, and supplier agreements is preferred. High attention to detail and accuracy. Strong coordination and follow-up skills with internal & external stakeholders. Commercial acumen and basic accounting knowledge.
Job Type: Full-time

Pay: Up to AED2,500.00 per month