Job Description

Account Manager (Voice, VoIP & SMS Services)

AVA Barlin eXpress GmbH - Berlin, Germany

Full-time | Permanent

About Us

At

AVA Barlin eXpress GmbH

, we're reshaping the telecoms experience. Based in the heart of Berlin, we specialize in

Voice, VoIP, and SMS services

for businesses of all sizes. We also offer a wide range of mobile phones and accessories. As we grow, we're looking for passionate professionals ready to deliver next-level connectivity and customer service.

Your Role

As an

Account Manager

, you'll play a key role in managing and expanding our

B2B telecom client base

, specifically in the

Voice, VoIP, and SMS sectors

. You'll be responsible for building relationships, closing deals, and ensuring our clients benefit from tailored telecom solutions.

Key Responsibilities

Manage and grow a portfolio of B2B clients using our telecom services (Voice, VoIP, SMS) Handle customer pricing, with a strong understanding of

A-Z voice termination rates

, SMS routes, and interconnect deals Monitor and negotiate routing and margins to maintain profitability Identify upselling and cross-selling opportunities across services and telecom hardware Develop long-term relationships with key decision-makers Collaborate with tech and support teams to ensure delivery and support Prepare and present tailored quotes, contracts, and offers Stay up-to-date with telecom trends, route quality, and global rate changes Attend trade events, client meetings, and networking opportunities when needed

Your Profile

2+ years of experience in telecom account management or wholesale voice/SMS sales

Deep understanding of the telecom industry, especially

A-Z termination rates, CLI/non-CLI traffic, TDM/SIP routing, and SMS aggregators

Excellent communication, negotiation, and relationship-building skills Fluent in

German and English

(spoken and written) Familiar with CRM tools (e.g., HubSpot, Salesforce) and basic reporting Strong commercial sense and analytical mindset Self-starter with ability to manage workload and sales targets independently

What We Offer

A permanent full-time role in a fast-growing telecoms company Competitive salary with

performance-based bonuses

Flat hierarchies and a supportive, startup-like team culture Hybrid working and flexible office hours Employee discounts on phones, plans, and accessories Modern office in central Berlin

How to Apply

Ready to bring your telecom expertise to a growing, innovative company?
Submit your

CV and a short cover letter

explaining your experience.

AVA Barlin eXpress GmbH

is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all.

Job Type: Full-time

Language:

Englisch (Preferred) * Deutsch (Preferred)