Job Description

Oxford Economics, a leading global economic research and consultancy firm, is looking to hire a highly motivated and ambitious candidate to manage and drive sales for the existing book of business across the Middle East & Africa.

As the Account Manager, you are responsible for managing a segment of Oxford's subscription clients across the Middle East & Africa, dealing with client enquiries, retaining subscription revenues, identify and close up-sell opportunities and increasing usage of Oxford's services across the client base.
Key Responsibilities


Increase usage of the subscription services and grow the client user base Identify and execute upsell opportunities, mitigate cancellation risks and create a territory strategy with the ADAM to manage the existing book of business and against subscription sales targets and KPIs. Provide training on the services for new users as well as offer regular client updates Identify upcoming renewals more than three months out and communicate these with the ADAM. Answer any client questions and liaise with the relevant economists as required Become proficient at navigating all of the OE website and respective databanks Become proficient at managing client notifications and other delivery options such as API and other 3rd Party compatible platforms. Working with marketing, notify clients updating them on product enhancements and other developments. Be proficient on Salesforce using it to track any client interactions, sales, uplifts and cancellations Become proficient on client usage software for internal reporting and client support Work with marketing to organise client events and webinars Manage client lists and chase clients on upcoming events and webinars Help organize client meetings and presentations with economists as required

Internal Communication

Work with the ADAM and wider teams on any cross-border accounts that require support Communicate opportunities, challenges, product development requests

Skills, Knowledge & Expertise


Proactive and efficient problem solver with high levels of initiative Fluent English a must, Arabic or other European languages are a plus A University degree is required A proven, demonstratable account management or client relations track record. Must be highly organized and able to manage multiple projects at once Candidate must have strong presentation and writing skills Must have good knowledge of Microsoft Word, Excel, and PowerPoint Must be a self-starter, with the drive to set and reach ambitious goals Must be a team player Must be able to travel and drive a car Phone and face to face sales experience. Any experience living or working in the region are a plus Equal Employment Opportunity (EEO)


Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



About Oxford Economics


Oxford Economics was founded in 1981 as a commercial venture with Oxford University's business college to provide economic forecasting and modelling to UK companies and financial institutions expanding abroad. Since then, we have become one of the world's foremost independent global advisory firms, providing reports, forecasts and analytical tools on more than 200 countries, 250 industrial sectors, and 7,000 cities and regions. Our best-of-class global economic and industry models and analytical tools give us an unparalleled ability to forecast external market trends and assess their economic, social and business impact.

Headquartered in Oxford, England, with regional centres in London, New York, and Singapore, Oxford Economics has offices across the globe in more than 15 cities. We employ more than 400 professional economists, industry experts and business editors--one of the largest teams of macroeconomists and thought leadership specialists. Our global team is highly skilled in a full range of research techniques and thought leadership capabilities, from econometric modelling, scenario framing, and economic impact analysis to market surveys, case studies, expert panels, and web analytics.

Department

EMEA Sales

Employment Type

Full Time

Location

Dubai, UAE

Workplace type

Hybrid