Job Description

Date de debut


01/07/2025
Ville


Dubai
Pays


United Arab Emirates

Description

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Fondee en 2005, OEMServices est aujourd'hui l'un des acteurs majeurs du Support Equipement pour les compagnies aeriennes. Nous offrons une gamme complete de services dans les domaines de la logistique, la reparation, la mise a disposition d'equipements pour permettre de repondre a tous les besoins de notre clientele.





Une societe originale qui place ses collaborateurs et ses clients au coeur de ses preoccupations. Grace a la croissance et au dynamisme de notre entreprise OEMServices offres a ses employes des carrieres assorties de plans de developpement et de programmes de formations sur mesure.





Rejoindre OEMServices c'est aussi l'opportunite d'integrer le secteur de l'aeronautique et un monde de passionnes. N'attendez plus et prenez votre envol avec OEMServices !





Dans le cadre de sa demarche RSE, OEMServices etudie, a competences egales, toutes les candidatures dont celles des personnes en situation de handicap.

Job description

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Your main objective will be to manage the customer relationship in the region. The main tasks of the position are:

Customer relationship

Ensure a long-term relationship with its portfolio clients. Manage customer performance in accordance with signed contracts. Coordinate, conduct and lead client meetings Manage economic outstandings and customer reminders in partnership with the accounting department. Reduce and control customer disputes Carry out the launch review of new contracts when necessary Develop activity on existing products and promote OEMServices on new products by working jointly with the sales force.

File monitoring

Assist, when necessary, in drafting sales contracts with the Sales department or supplier contracts with the Strategic Partnerships department. Coordinate technical files with customers when requested by the technical team as required o Coordinate and write operational procedures. Participate in the development of customer offers if necessary. Participate in the definition of the implementation of local resources (logistics centers or representation at the customer). Manage modification campaigns in coordination with the technical team if applicable products. Coordinate logistics flows with all stakeholders (internal, suppliers, customers) to achieve objectives. Report and escalate when necessary to your direct and transversal hierarchy (General Manager, Strategic Partnerships, Finance, etc.)

Regulation

Coordinate the quality loop and progress actions with the client(s) Monitor disputes with the quality team.

Customs

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Ensure compliance with regulations in accordance with the instructions of the Customs manager Be an actor in the environmental approach by respecting internal processes, operating procedures and internal awareness, particularly regarding selective sorting Non-exhaustive list

Requirements

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Flexibility and diplomacy The ability to work in a team Rigor and Method Result Orientated and sense of customer service Clean criminal recor Fluent English Master degree's essential

Further information

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* Resume in English only