Job Description

About Builder.ai

We're on a mission to make software development building so easy everyone can do it - regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we've only just started.


With a truly global footprint encompassing offices across EMEA, APAC, and the Americas, Builder.ai is driving innovation on a worldwide scale. Having secured over $450 million in funding to date, supported by prominent investors including QIA and Microsoft, the opportunity to join Builder.ai has never been more exciting.

Life at Builder.ai

At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take software development building to new heights.


Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder's mission to unlock human potential through the power of software.


In return for your skills and commitment, we offer a range of great perks, from private healthcare and discretionary variable pay or commission scheme, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

About the role

Account Managers serve as the primary point of contact between the company and its clients, maintaining strong relationships while ensuring client satisfaction and retention. They identify growth opportunities within existing accounts and work cross-functionally to deliver solutions that meet client needs.


Key Responsibilities:

Build and maintain strong, long-lasting client relationships through regular communication Develop a thorough understanding of client needs and requirements Serve as the lead point of contact for all client account matters Negotiate contracts and close agreements to maximize profits Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment Prepare regular status reports on account progress, goals, and forecasts Develop and implement account plans that meet or exceed revenue targets Communicate client needs and requirements clearly to internal teams Address and resolve client concerns in a timely manner Monitor competition to identify areas of improvement

Requirements

Qualifications

Bachelor's degree in Business, Marketing, or related field 3-5 years of account management or relevant experience Fluency in Arabic and English (written and verbal) is required Strong interpersonal and communication skills in both languages Excellent organizational and time management abilities Problem-solving aptitude with attention to detail Experience with CRM software (Salesforce, HubSpot, etc.) Ability to prioritize multiple tasks and meet deadlines Proven ability to meet or exceed targets
Skills

Relationship building and management Strategic planning and business development Effective negotiation and conflict resolution Clear written and verbal communication in Arabic and English Presentation skills and client advocacy in multilingual settings Cross-cultural communication competence Data analysis and reporting

Benefits

+ Discretionary variable pay or commission scheme dependant on your role + Stock options in a $450 million funded Series D scale-up company
+ Hybrid working
+ 24 days annual leave + public holidays
+ 2 x Builder family days each year
+ Time off between Christmas and New Year
+ Generous Referral Bonus scheme
+ Fully funded Private Medical Insurance