Job Description

Dallah Ad Agency

is looking for a proactive and experienced

Account Manager

to join our

Experience & Technology

department. This is a

Permanent Role

serving as the client's primary point of contact for day-to-day project execution and delivery.

About the Role

The Account Manager is critical to ensuring the smooth delivery of creative projects and high-quality results, working closely with both clients and internal teams.

Key Responsibilities (Main focus areas):

Client Relationship Management and Growth (30%):

Act as the daily contact, managing client expectations, fostering strong ongoing relationships, and supporting the identification of upselling/cross-selling opportunities.

Commercial Performance (Profit & Costs Control) (30%):

Ensure day-to-day delivery aligns with budgeted scope and timelines, including flagging changes that impact cost and supporting documentation for timely invoicing.

Project Coordination and Delivery (20%):

Coordinate internal teams (creative, production, digital) to deliver projects and RFPs on time and within budget, ensuring adherence to the creative brief and brand guidelines.

Reports & Feedback (20%):

Monitor project performance and report to stakeholders, gathering and sharing client feedback to improve future projects.

Key Challenges:

Managing multiple client accounts simultaneously under tight deadlines.


Aligning internal team efforts with client expectations, especially under changing circumstances.

Requirements & Skills

#

Minimum Qualifications:

Degree:

Bachelor's degree in Marketing, Business, Communications, or a related field.

Experience:

3-5 years of experience in account management within a creative agency.


Ability to manage multiple projects and client relationships simultaneously.

#

Key Skills & Qualifications:

Individual Contributor Skills

Management/Strategic Skills

Strong Communication:

Clear and effective with clients and teams.

Strategic Thinking:

Develop long-term plans aligned with client and agency goals.

Creative Problem-Solving:

Strategically tackle challenges and find innovative solutions.

Project Management:

Oversee multiple projects, ensuring timelines and budgets are met.

Resilience:

Perform under pressure and manage multiple projects.

Client Relationship:

Build strong partnerships and manage expectations.

Detail-Oriented:

Stay organized with a focus on quality.

Business Development:

Identify growth opportunities through upselling and cross-selling.

Negotiation:

Skilled in handling quotes and resolving conflicts.

Working Conditions

This role requires a

flexible work schedule

and availability during evenings and weekends for activations, with the ability to

travel globally

.