Job Description

We are currently hiring an Account Manager to join our Construction Service steam based in our Headquarters in Dubai.

• Manage the P&L of each client maximizing revenue and contribution and ensure complete capture of all rechargeable costs, such as accommodation, visa renewals.
• Responsible for the management of overall data integrity and accuracy, across all accounts under your ownership.
• Contract renewals in advance of contract expiry. Able to review and negotiate all commercial terms as well as agreeing and implementing price increases
• Ensuring 100% contract security coverage and managing payments in line with the commercial agreement. Taking swift action issuing warning and demand letters and suspensions / terminations as and when required on each account
• Identifying growth opportunities and handing them over to the relationship manager to convert to deals. Once converted ensure receipt of any applicable addendums, additional contract security and mobilization payments
• Smooth transition of any deployment to a client, ensuring system updates, client acceptance and matching pay-scales and charge out rates within the contract
• Ensure timely receipt of clients time and attendance reporting as well as reviewing any absenteeism and informing operations to issue demand and termination notices to repeat offenders
• Build strong and lasting relationships with all clients
• Map clients existing and upcoming projects to ensure visibility of any future growth / off hires
• Ensure delivery of scorecards in line with group and business unit budgets and expectations
• Undertake site visits to view employee performance and discuss and resolve any issues raised by the client regarding the quality of the service
• Manage the CS operations team members including their performance reviews on a monthly basis
• Check and sign off on the monthly time and attendance of all employees within your scope.
• Responsible for employee welfare, absenteeism and attrition.
• Monitor absence and accident rates and undertake any corrective action.
• Review and approve staff leave in line with internal and UAE policies.

• EPT level 5 ( as per Transguard English Standards).
• Strong MS Office (Excel, PowerPoint, Word) skills.
• Organized and structured in their approach.
• Able to schedule frequent visits to and from clients as well as managing time required within the office.
• Excellent communicator and able to convey messages in a clear and concise fashion.
• Able to identify potential risks and opportunities within accounts, current working practices or otherwise.
• Strong conflict resolution abilities.