Job Description

An account manager serves as the primary liaison between a company and its existing clients, responsible for maintaining strong relationships, ensuring customer satisfaction, and driving revenue growth through upselling and identifying new opportunities within those accounts. Key responsibilities include developing account strategies, coordinating with internal teams to deliver solutions, managing contracts and renewals, resolving issues, and achieving sales targets. Key Responsibilities

Client Relationship Management:

Building and maintaining strong, long-lasting relationships with clients, serving as their main point of contact.

Strategic Account Planning:

Developing and implementing strategic plans to meet client needs and achieve account objectives.

Needs Assessment:

Continuously assessing client needs to identify opportunities for growth and ensure their satisfaction with products and services.

Internal Coordination:

Collaborating with various internal departments, such as sales, marketing, and project management, to deliver solutions and meet client expectations.

Sales & Revenue Growth:

Identifying opportunities to upsell and cross-sell additional products and services, as well as managing contract renewals and negotiations.

Issue Resolution:

Addressing and resolving client issues and concerns to ensure timely and effective support.

Reporting:

Preparing and presenting status reports on account performance, including key metrics and forecasts.
Key Skills & Qualifications

Communication & Interpersonal Skills:

Excellent abilities to communicate, present, and influence stakeholders at all levels.

Strategic Thinking:

The ability to develop and execute long-term account strategies and identify areas for improvement.

Customer Service:

A strong customer-focused mindset and a proactive approach to addressing client needs.

Organizational Skills:

Proficiency in multitasking and managing multiple accounts simultaneously.

Negotiation Skills:

The ability to negotiate contracts and agreements to maximize profitability.

Problem-Solving:

Proven skills in resolving issues and providing solutions to client challenges.

Technical Proficiency:

Familiarity with CRM software and other relevant business tools.

Education:

A bachelor's degree in business, marketing, or a related field is often a requirement.
Job Type: Full-time

Pay: AED6,000.00 - AED8,000.00 per month