Account Executive Transguard Kitchen Maintenance Solutions (hq)
Dubai, United Arab Emirates
Job Description
Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAEs most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!
We are currently recruiting for an Account Executive to join our Transguard Kitchen Maintenance Solutions team in our HQ, located in DAFZA, Dubai Airport Freezone.
Scope: Account Executive - is responsible to manage allocated customer accounts in line with the contracted agreement, ensuring we maintain 100% of clients, grow accounts and maintain customer satisfaction pro-actively balancing the needs of the clients versus the needs of the business and ensuring profitability. To ensure the end-to-end service delivery of the clients needs. Being a main point of contact for assigned clients on behalf of Transguard managing all facets of the day to day running of the contract ensuring technical team are delivering to the highest standards in a timely manner.
Financial
- Required to drive contract profitability through understanding of key performance indicators on each contract
- Responsible and accountable for organic growth and new business opportunities
- Responsible to drive ad-hoc revenue from existing clients
- Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
- Resolve issues as they arise, becoming well versed in knowing when an issue may occur and resolving it before it does through active collaboration between the technical team and the clients operations team
- Monitor and manage the communication channels between client and technical team ensuring needs are being met
- Drive operational excellence across assigned accounts, providing clients with exceptional service and delivery
- Responsible and accountable for client Service Level Agreement (SLA)/Key Performance Indicators (KPI) performance
- Ensure the correct workflow process are in place and followed by reporting team
- Identify areas where repetitive tasks can be automated
- Identify cost saving initiatives/process improvements
Selection Criteria
- 5 years of experience in a similar role
- UAE Driver's License
- Excellent computer and reporting skills
- Should have a strong understanding of the UAE F&B market expectation
- Excellent commercial awareness and ability to lead sales initiatives and deliver complex managed solutions.
- English fluency mandatory
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Job Detail
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Job IdJD1874544
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned