Job Number 23007419
Job Category Engineering & Facilities
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SCOPE / BUSINESS CONTEXT

• A Full Time position based at Le Meridien Al Aqah Beach Resort.
• Number of Direct Reports - 0
• Titles of Direct Reports \xe2\x80\x93 N/A

CANDIDATE PROFILE

Experience:

• Previous experience working within company accommodation or similar environment preferred

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

Education or Certification

• High School Diploma or equivalent
• Good level of English essential

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Carry out maintenance of all mechanical, electrical, plumbing, carpentry and other related equipment at the associates\xe2\x80\x99 accommodation.
• Attend all complaints regarding breakdown or malfunctioning of equipment and machinery. Work in different duty shifts as required based on the operation.
• Keep close track of the performance of all equipment and associated machinery in the housing.
• Make sure that the materials and parts needed to perform jobs are available and ordered in a timely manner.
• Follow up all jobs related to outside contractors for timely completion.
• Participate and ensure complete success of preventive maintenance program and to work very closely with other engineering associates if any help is required.
• Maintain logged records of all equipment.
• Make sure accommodation engineering area is safe, kept clean and in an orderly manner. Keep close coordination with the Accommodation Supervisor and the HR team for smooth operation.
• Participate in departmental meetings and training etc.
• Assist in energy conservation program.
• Comply with housing and corporate LSOPs.
• Attend all safety and fire training and adhere to safety instructions at work to prevent any accidents.
• Document all work performed and any spares used.
• Serve as an active member of housing emergency response team.
• Carry out any other requests asked of you by your immediate supervisor.
• Your uniform should be clean at all times. Your uniform should be changed on a daily basis.
• Hygiene is of upmost importance, please make sure that you wash before coming to work and you practice good hygiene throughout your daily routine.
• Ensure that you maintain a high level of attention to associate requests and do whatever it takes to satisfy the associates.
• Be aware of all accident prevention and safety regulations and all existing departmental job safety analysis. Strive to work in an accident free manner and to create a safe working environment for yourself and for others.
• Carry out other job assignments given by the Accommodation Supervisor.

OTHERS

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to Accommodation Supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures

• Protect the privacy and security of our associates and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 54 hours per week.

Associate Relations

• Actively listen and respond positively to associates questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt service to associates.
• Anticipate associates\' service needs, including asking questions to better understand their needs and watching/listening to associates preferences and acting on them whenever possible.
• Address associates\' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every associate with a smile, eye contact, and a friendly verbal greeting, using the associate\'s name when possible.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to associates and co-workers using clear, appropriate and professional language.
• Talk with and listen to other associates to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with associates with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other associates and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers where possible.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le M\xc3\xa9ridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We\xe2\x80\x99re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le M\xc3\xa9ridien.

Le M\xc3\xa9ridien