Job Description

Summary
Explore your future with Zurich's internship program and discover what it's like to work at one of the world's leading insurers. At Zurich Middle East, our goal is simple: to help our community understand and protect themselves from risks-at home and around the world.
Choosing Zurich isn't just about starting an internship. It's about being part of a global team where your ideas and contributions matter. You'll gain new skills, work with supportive and diverse colleagues, and have plenty of opportunities to shape your career and follow your passions.
We offer internships in several business units:

• ZILL (Zurich Insurance Life Limited): Focuses on life insurance for people and families in the Middle East, helping them secure their financial future.
• ZAN (Zurich Agency Network): Connects customers with skilled insurance advisors who provide Zurich's top-quality protection and financial solutions.
• ZWS (Zurich Workplace Solutions): Helps companies and employees plan for retirement and saving for the future, with special programs for the Middle East.

Ready to grow with Zurich? Apply today and take the first step towards a brighter future together.
Your Internship Experience
We're committed to supporting your learning and growth. As an intern, you'll have access to a variety of training opportunities and the chance to build connections across the business. Your journey with us will be filled with meaningful experiences, new skills, and plenty of support. This will be a 6-month internship program, and you will also have the flexibility to choose the business area that excites you most.
Internship Opportunties
ZAN Operations Intern

• Assist with everyday operational tasks and help execute plans under the guidance of experienced team members.
• Help with commission reconciliations, onboarding new advisors, and allocating leads to the appropriate advisors.
• Conduct in-depth research, analyze data or operational issues, and help formulate recommendations. Participate in developing and implementing practical solutions.
• Prepare Management Information System (MIS) reports and Power BI dashboards to support decision-making for our management team.
• Take ownership of assigned tasks and deliver results both independently and as part of the team.

What's In It For you:

• Hands-on experience with real business operations
• Develop your analytical, technical, and problem-solving skills

ZAN Sales Quality Support Intern

• Assist experienced advisors in managing day-to-day business activities to ensure smooth operations.
• Help schedule and coordinate customer appointments, making sure clients are well-informed and prepared.
• Support renewal activities by following up with customers and ensuring timely completion of necessary actions.
• Organize and schedule annual policy reviews between advisors and customers, helping maintain long-term relationships.
• Confidently handles telephonic communication by proactively reaching out to customers and responding to their queries, ensuring a positive and helpful experience.
• Responds to quality assurance inquiries from advisors, clients, or new team members, offering clear guidance and reliable support to ensure a smooth experience for all.
• Demonstrates strong English communication skills and proficient use of Excel to effectively manage tasks and support team objectives.

What's In It for You:

• First-hand experience supporting the QA team
• Opportunity to develop coordination, organizational, and communication skills
• Exposure to the insurance business and customer relationship management

Who We're Looking For

• You hold a valid residence visa in the United Arab Emirates
• You need to be able to commit to the full duration (6 months) of the internship program
• You're a fresh graduate or anyone who graduated within the past 12 months
• You're genuinely interested in building a career in insurance
• You have a positive attitude and a genuine eagerness to learn
• You communicate clearly and confidently, both in writing and verbally
• You pay attention to detail and stay organized
• You're comfortable using Microsoft Office 365
• You work well independently and as part of a team

Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great!
Join us as we constantly explore new ways to .

• Location(s): AE - Dubai
• Remote working: No
• Schedule: Full Time
• Recruiter name: Taniya Baby
• Closing Date: 21 November, 2025

Skills Required