Job Description

1 Job Details

Job Title Technical Operations Director

Department TBD

Direct Manager Support Services Executive Director

Direct Reports TBD

2 Role Purpose

Responsible of managing the establishment of an operations department to successfully manage the contracts of external service providers for security operations, facilities management and maintenance, garden and landscape management, falconry, and security operations; and manage programmes related to services and projects. This role will be responsible for the development of a quality building environment to support the visitor experience, curatorial and academic, and all public engagement & learning activities of Museums managed by the client.

3 Key Responsibilities

Managerial Responsibilities

• Advise on and support the establishment the museum's strategy, with specific emphasis on FM, HSE, FM and building management operations, for developing and implementing museums policy and overseeing the daily activities of the museums.
• Oversee the development of Museum managed by the client in terms of business-continuity and disaster-recovery plan, holding overall responsibility and accountability for the effective implementation and maintenance of fire safety and health and safety policy and management procedures.
• Manage the staff of the operations department including recruitment & selection, assignment of roles and responsibilities, performance management and professional development.

Museums Management

Pre-Opening

• Develop and review a methodology for assessing success and meeting targets in the

operations, e.g., Key Performance Indicators (KPIs) or other objective-setting tools, to ensure the effective management of the substantial number of outsourced contractors under the responsibility of the Department.

• Working with museum leadership team lead on the scope development, tendering and procurement of service contractors such as security, facilities management, maintenance, cleaning, etc that come under the purview of the Department.
• Establish contractual frameworks and service level agreements with external service
• providers and ensure sufficient training in the museum building management systems, visitor engagement, museum layout, and working policies is developed and delivered in advance of the museum opening.
• Establish any operations-related policies and procedures for the client Museums including security, facilities and building services.
• Play a key role in the building handover, ensuring all facilities are fully mobilised for object installation, staff occupation and public opening.

Ongoing

• Oversee the effective management of the museums' facilities and external service providers ensuring adherence to standards defined in the contracts
• Evaluate and assess the infrastructure and systems of the building facilities and estate and ensure a high standard of maintained and recommend and oversee upgrades over time, as necessary.
• Oversee strategies for asset management, reactive maintenance and off- site facilities (or other Museums' premises) as well as address space management and staff accommodation operational needs.
• Works closely with Collections Management Departments across all Museums on cross department activities such as Emergency Planning & Response, Pest Management, and safety of art objects.
• Oversee the management of all facilities of the client Museums (including the building, garden, and off-site facilities as well as expansion and/or contraction of any of these elements) in terms of facilities management, garden and landscape management, falconry, security operations, and business continuity and risk.
• Provide overall management of outsourced facilities management contract for cleaning and specialist services & establish service level agreements.
• Oversee the management and monitoring of external providers in the delivery of professional and high-quality facilities management services ensuring requisite quality and standards of facilities are met and maintained.
• Develop and deliver high-quality security operations, with workforce provided by an external service provider, through the development of a Zayed National Museum security strategy, policy, and processes.
• Ensure the effective leadership of in-house security management and monitoring of external service providers.

Shared Activity

Strategic Contribution

• Ensure effective cascading of the functional strategy into section business plans to ensure vertical alignment and horizontal integration with other interfacing sectional strategies.

People Management

• Manage the effective achievement of assigned objectives through the leadership of the Section by setting of individual objectives, managing performance, developing, and motivating staff to maximize performance.
• Lead the talent development initiatives for the assigned section, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Function as a role model and drive adherence to organizational values and ethics by employees of the assigned section to foster a value driven culture within the organization.

Budgeting and Financial Planning

• Manage the preparation, recommend the section budget, and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies, Systems, Processes & Procedures

• Manage and ensure effective implementation of functional policies, procedures and controls covering all areas of assigned section activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

• Ensure that all section reports are prepared timely and accurately and meet the client requirements, policies, and quality standards.

4 Communication and Business Relationships

Internal

• Tourism Sector
• the client Relevant Sectors / Departments

External

• Key vendors & supplies
• Government entities
• Other Agencies / Partners / Stakeholders
• Tourism Entities (Hotels, Tourist Attractions, DMCs, Consultants, etc.)

5 Qualifications

• Bachelor's Degree (Master's Degree Preferred) in Facilities Management, Engineering or equivalent.
• Professional qualification or accreditation in facilities management, security management or operations management is highly preferred.

6 Experience

• 9 to 11 years of experience in Facilities Management or equivalent role in the field.
• 7 years of experience in a leading teams and projects at a senior management level, overseeing strategy development & implementation, budget planning and driving the achievement of key metrics in a large cultural institution or similar large scale visitor attraction
• Experience of working in a leading institution, museum or major organisation ideally within the visitor attractions sector is highly preferred.

7 Skills

• Language:

Full professional English proficiency both in speaking and writing

Arabic bilingual desirable but not mandatory

• Skilled in MS Office (PowerPoint, Word, and Excel)
• Elevated level of competency in relevant software applications
• Evidence of developing strategies, policies, and procedures for a visitor services function
• Ability of leading the set- up and/or managing change in an operations-related function in a large organisation
• Considerable evidence of financial and contract management as well as exceptional people management skills.
• Initiative-taking with a proven ability to complete work in a timely manner
• Ability to quickly integrate with existing business software tools and knowledge of other relevant industry software
• Excellent written and verbal communication skill - including appropriate stakeholder alignment
• Evidence of creating, implementing, and managing policies and procedures
• Ability to multi-task and to prioritize work effectively
• Ability to work under own direction and high degree of initiative

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