Majorel Egypt

Responsibilities: Monitor & score all types of customers’ transactions remote & side by side based on the Quality Monitoring Forms. Coach errors (non critical and critical errors) made by CSRs and monitored by the QA team as well as recognition…

Main Responsibilities Responsible for all the hard facilities and MEP systems maintenance Such as (HVAC Firefighting Fire alarm – Access control – Generator – drainage system...etc.) Create, implement and enhance preventive maintenance programs to optimize operational efficiency and reduce downtime.…

Roles & Responsibilities: Provide clear insights into performance drivers and the levers which impact performance Compile and track performance of the QAs, SMEs and Trainer on team and individual level Ensure and maintain the quality of training Audit QAs and…

Job Responsibilities: Manage and report the quality Specialist's performance. Implementing quality assurance policies and procedures. Ensure that quality assurance standards are adequate. Oversee the implementation and ensure the efficiency of inspection and quality systems Conduct monthly One to One meetings…

Main Responsibilities Review all the tasks handled by ER Specialists. Tracking team response on communication emails. Managing employee complaints. Overseeing employee orientation. Liaising between employees and management. Reviewing and analyzing employee data. Auditing the employee's files. Ensure updated and accurate…

Requirements: Fluency in Spanish is a must with a very good English level (B1) Graduates only Males only ( as the account 24/7) Experience in a call center industry is a must (preferably in E Commerce) Benefits: Work Location: One…