Job Description

JOB PURPOSE: Direct and supervise all base oil sales operations for the assigned portfolio, including participating in setting sales strategy, business development and conducting market analysis in order to ensure that an efficient and effective sales service is provided, and that sales and profit targets are met whilst maintaining outstanding customer relationship through effective communication and collaboration to boost sales and promote ADNOC Distribution. KEY ACCOUNTABILITIES: Job Specific Accountabilities

Sales Strategy Contribution · Participate in the conceptualising and formulation of an effective sales strategy and realistic objectives through analysing insights and market forecasts and submit to the VP/ Department Manager for discussion and directions. Market Analytics · Plan, and coordinate methods of gaining market insights and data from various sources, ensuring that enough information is obtained from the limited sources available. · Conduct feasibility studies carried to analyse the market for new products, using information received from the agents. Section heads about current and future customer requirements. · Conduct market screening and share market intelligence with management to review and revise the sales strategies to optimize sales opportunities. Sales Management · Carry out the promotion of the company's base oil products throughout the assigned target markets in order to increase sales wherever possible, using the sales strategy and by analysing information such as past and current trends. · Monitor and track profit margins and make pricing decisions in order to secure and protect the profitability of the business in line with corporate objectives announced periodically by the company. · Reach out and advice corporate customers to maintain personal contact with all major customers in order to provide the very best service and to deal with any problems promptly. · Visit customers periodically in order to meet with them and to discuss the Company's products and ways that their requirements can be met to maintain a solid relationship with key customers & master projects. · Meet with agents and distributors periodically in order to discuss customer feedback about the products used, and to resolve any related issues they may have aiming to nurture a good relationship with agents and distributors in order to gauge the performance of the Company and products. · Ensure timely collection of outstanding debts, in line with the plan to assure achievement of optimum revenues. · Review reports on customers' payment performances and staff collection performances, received from Finance, and initiates action where appropriate to ensure that all debts are resolved as quickly as possible, and takes any action necessary to minimise the amounts outstanding. · Carry out the opening of credit accounts for new customers following a thorough investigation into their credit worthiness, to eliminate the possibility of future payment problems. · Recommend and control the monthly approved quantity for each credit customer to ensure that sales stay within the limits of each Bank Guarantee. · Represent the function at seminars and exhibitions, to ensure that attendees' questions can be answered, and any potential business opportunities followed up. Customer Service · Ensure that the quality of each product fully meets customer specifications through using customer feedback and liaising with the Plant to meet their expectations. · Advise customers on all aspects of each product, and deal with their queries and complaints, where appropriate and act with appropriate sections to meet their queries and complaints. · Co-ordinate the process of dealing with customer complaints by liaising with the Plant in order to discuss the nature of each complaint and identify ways on how to resolve it and how to avoid any future similar complaints. Ensures that the Department deals with complaints promptly and efficiently, within set procedures, and that good customer relations are maintained. Relationship Management · Develop and maintain effective business relationships with all relevant internal departments and external entities such as consultants, local and government authorities etc. with highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure the services required by the organization are delivered in the most effective manner. QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS: Minimum Qualification · Bachelor's Degree in Business Administration, Sales, Marketing or equivalent. Minimum Experience & Knowledge & Skills · 10 years of experience in Sales operations, of which at least 3 years in a managerial role, preferably in the retail sector or in a similar environment. · Multi-functional operational management experience. · Deep knowledge of business workflows, operations processes and systems. · Experience of developing strategic plans for service-based industry. · Strong experience in project management and the execution of complex projects that are critical to the delivery of business strategies and goals. · Regional exposure and retail background are a plus. · Innovative and conceptual thinking · Highly skilled in aligning goals with strategic direction · In depth knowledge of ADNOC Distribution's business objectives, operations and of the regional laws and regulations · Strategic thinking & Ability to drive organizational climate/culture · Knowledge of financial management