Job Description

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

• Reporting to the Director of Digital, you will be responsible for creating and maintaining digital products for VOX cinemas portfolio. You will deliver new features and functionalities on VOX's existing products while also being the lead in delivering new products.

Role Details - Key Responsibilities and Accountabilities:

• The Product Owner / Senior Product Manager will ensure continuous improvement to the user experience & business success. The successful candidate will take full ownership of the VOX cinemas web and app digital experience. They will be responsible not only for its growth, but its continued stability across 8 regions which currently generates 800m AED in revenue per annum.
• Oversee the planning, design and delivery of the new VOX Cinema web & app across 8 countries and 2 languages.
• Liaise between key stakeholders and delivery team; managing communications, prioritization and delivery.
• Ensure that features and enhancements are delivered within the agreed budget by managing burndowns and reconciliations with the lead developers.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive product documentation.
• Scope and prioritize activities based on business value, customer impact and ROI.
• Have a deep understanding of user experience, and platforms, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Act as a product evangelist to build awareness and understanding.
• Own and drive the digital product strategy for VOX cinemas.
• Translate product strategy into detailed requirements and prototypes.
• Lead contact for requests to update online content and respond to queries.
• Liaise with the IT support team and Call Centre for issues resolution of bugs.
• Management of internal testing and external test partners.
• Maintain brand guidelines across all digital platforms.
• Develop actionable reporting and insights on product performance.
• Make recommendations and implement insights from our reporting tools to improve product performance and the full 360 customer experience from online to offline.
• Identify emerging digital trends.
• Identify and resolve development and project roadblocks in coordination with IT support and Marketing teams.
• Manage the ongoing development pipeline, ensuring that development tasks are responded to in a timely manner and key priorities are addressed.
• Work in an agile environment, develop sprints in partnership with the lead developers and manage the product backlog.
• Create program increments and rollout changes using Agile release trains (ART).
• Support with problem-solving, whether it be technical or UX.

Other Context (if applicable):

• Educational background in computer science or engineering (bonus).
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office.
• Experience with Project Management software.

Personal Characteristics and Required Background:

Personal Characteristics:

• Focused, self-motivated, and detail-oriented.
• Ability to make quick decisions on priority.
• A person who resolves business issues with digital product solutions and pushes through to outcomes, and helps others to be accountable too.

Minimum experience:

• Ideally 6 - 8 years of experience as a Product Manager.
• Managing or coordinating with multiple teams across different countries, time zones, and disciplines.
• Working in an Agile environment using industry best practices to deliver projects.
• Working closely with development teams to map out requirements, solutions, and plans in an agile manor.
• Familiar with UX best practices and a track record of effective working relationships with designers and developers
• Using analytics tools and data reporting on the performance of digital products.
• Consulting with and communicating with diverse people across the business, especially, IT and marketing stakeholders.

Qualifications/education:

• Bachelor's degree with relevancy to Digital Technology or IT (bonus).