(senior) Field Service Engineer (qatar)

Qatar, Qatar

Job Description

Summary The Senior Field Service Engineer is responsible to provide technical support for Roche products, analyzers, and systems, install, repair, troubleshooting and maintenance of Roche products, document and report all service activities in compliance with Roche standards. This will show Roche’s added value and will help increase customer’s satisfaction. The Senior FSE flags Sales opportunities to the respective Sales team in the country. In addition, the Senior FSE provides technical leadership and support for less experienced team members as well as being key technical lead for complex installations and troubleshooting. Your Responsibilities
  • Coordinate with Service Manager/Service Team Leads/Project Manager regarding planned systems installations
  • Carry-out installation procedures as per Roche standards
  • Report and document all installations as per Roche standards
  • Conduct customer training regarding proper use and maintenance of Roche analyzers and systems
  • Report and document customer trainings as per Roche standards
  • Carry-out repair and maintenance of Roche analyzers and systems as per Roche standards
  • Attend to customer calls and requests on a prompt and timely manner
  • Report and document maintenance and repairs in compliance to Roche standards
  • Provide internal and external technical support to customers and Roche local staff relevant to technical issues regarding Roche analyzers and systems
  • Ensure customer satisfaction is delivered for performance of the system in the facility with coordination with other departments
Compliance You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche Who You Are
  • You hold a Bachelor’s degree in Biomedical/Electrical Engineering or Electronics
  • You have at least 5 - 7 years of experience as a biomedical Engineer or laboratory related field
  • You have hand-on working experience with Roche analyzers or lab systems
  • You have strong problem solving skills, and are able to demonstrate advanced troubleshooting technique on biomedical equipment
  • You are able to provide technical leadership
  • You are customer focused and solution oriented
  • You are confident and able to work independently with minimum supervision
  • You are mobile and flexible
  • You are compliant with Roche corporate values of integrity, courage, and passion
  • You are committed to excellence in service beyond the usual normal working hours and conditions
  • You are fluent in English language both spoken and written. Arabic is a plus, or any spoken language in the market

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Job Detail

  • Job Id
  • Industry
    Not mentioned
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Qatar, Qatar
  • Education
    Not mentioned