Job Description

Description

Program Manager

Location: Dubai, AE

Company: Majid Al Futtaim

Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

The Program Manager is responsible for organizing, coordinating, overseeing and delivering learning programs which are considered strategic to the business operations. This role focuses on providing guidance to teams, lead and support the roll-out of projects related with employee's development, in-store productivity and Customer Experience. The Program Manager will deliver results in a timely manner and measure impact within the business in order to deliver the desirable outcome to the organization. This role will oversee and ensure the effectiveness of the company's Onboarding Schools and/or Business Development Programs.

Role Details - Key Responsibilities and Accountabilities:

Programme Management

Aligned with MAF Retail Learning & Development plan and as per business requirement, help strategizing business development, growth and expansion by rolling out and monitoring training programmes to onboard employees and/or develop talent in other business skills

Prepare and oversee programmes schedule, monitor progress and support the delivery of the learning interventions by formulating/ organizing inter-connected projects aiming to maximize ROI

Supervise, design and measure impact of on-the-job training solutions in an omni-business context

Strategize employees' development plans enhancing their behavioral skills and measuring results against business KPIs

Framed by the company strategy, build action plan for training effectiveness reports and measure impact against KPIs

Understand and apply adult learning principles and develop teams accordingly

Coach/ mentor employees role modelling a customer centric culture in their roles

Follow up on learning intervention strengths, areas of development and provided Customer Experience after programs completion

Provide input on learning literature CX driven and ensure it is adapted to the business and learner's needs

Financial & Standards

Ensure training costs are in line with defined budgets

Lead data gathering on employees' performance after the training and produce intervention reports to support decision making

Monitor if learning content is delivered as per MAF guidelines and covers all relevant compliance requirements

Specific Market Need

Support RBS Head by implementing the following strategic development pillars:

In line with Egypt market needs set onboarding best practices across all Carrefour business units in the region

In line with identified capability development journey, drive change by upskilling 100% of the workforce in the region

In line with the retention strategy of the company, ensure Career Development Programs are rolled out to build talent pipeline

In line with the customer centricity of the business, drive change by promoting and refreshing the workforce with best CX practices

Functional/Technical Competencies

Role model MAF leadership competencies

Change Management and data driven

Critical thinking and problem-solving skills

Excel on OPS management and project planning

Outstanding organizational skills

Computer proficiency: MS Office

Personal Characteristics and Required Background:

Minimum Qualifications/education

Preferably - but not mandatory - BS degree in Education, Training, HR or related field

Minimum experience

2 years of experience as a facilitator on his/her area of knowledge, or similar role

2 years of experience leading projects/ teams

Ability to lead a full training cycle

Preferred Languages

English (full professional proficiency - required)

Arabic (mandatory for Arab countries)