Job Description

Job Title Online Merchandiser

Description

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you. Role Purpose:The Online Merchandiser will be responsible for creating an exceptional online experience with a strong commercial, technical, and merchandising base, in line with brand guidelines and current trends, using creative flair, data analytics and merchandising expertise to drive online sales performance to optimum level. The role monitors and optimizes the online customer experience, overseeing and collaborating cross functionally to drive traffic, conversion rate and profitability of the site. Responsibilities will include, but will not be limited to the following:OperationsFinancial & Standards CustomerResponsible for driving conversion and sales through appealing content whilst complying with brand guidelines. Responsible for maintaining an optimal website navigation and CX flow such as categorization, filters, search engine, etc,, Create promotional plan for sites and align with store promotions and competitors where applicable.Ensure all site and App content are representative of the brand optimal assortment to achieve highest click through, conversion and revenue.Plan new collection launches with Merchandising team. Identify slow performers and compile an action plan with corrective measures.Identify new enhancements to the site based on best practices and new arising technologies in the digital world. Meet and exceed the financial targets of online trading business.Present the product pool in the best possible way to maximize site conversion and revenue.Be sale and brand focused whilst constantly mindful of the necessity to be cost sensitive.Develop and contribute new ideas / initiatives to drive sale and conversions to the website through visual merchandising.Be the custodian of online merchandising standards, in compliance with the overall Marketing & Communications guidelines.Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.Ensure an understanding of customer trends and requirements to make the online customer journey simplistic, making it easy to locate the desired products.Liaise with customer service team on common complaints and issues faced to better enhance and reduce future complaints.KPIsRevenue Conversion RateSite and product maintenance Page merchandising optimization Promotional activities Sustainability InitiativesFunctional / Technical CompetenciesExcellent digital and technical skills (PIM-CMS) SAP an advantageExcellent site merchandising skillsKnowledge of new technologies to enhance online experience of customersKeen awareness of retail industryCommercial awarenessBehavioural CompetenciesLeads the Way - Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create positive energy. Enthusiastic about new challenges.Drives Impact - Is able to identify key pieces of information required for delivery of work. Identifies areas of risk within own role. Understands when things are urgent. Takes ownership and escalates where required in a timely manner.Thinks Customer - Actively listens and demonstrates understanding for customer's stated and unstated expectations, and understands what is needed to deliver on expectations. Delivers value and quality to the customer. Understands 'customer first' mindset.Thinks Group - Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborating.Develops Talent - Suggests ways of improving efficiency. Spends time learning and improving. Regularly seeks feedback. Responds honestly to difficult questions and gives relevant feedback when required. Fosters Innovation - Does not hesitate to share new ideas. Is curious and takes inspiration from best practices. Demonstrates creativity in day to day work.Qualifications & ExperienceQualifications / EducationGraduate degree in Business Management, Finance, Marketing or E-CommerceExperience5+ years in an online merchandising roleExperience in the Fashion and, or home business is an advantage

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