Mis Officer/ Workforce Management Analyst

Dubai, United Arab Emirates

Job Description

Job Title - MIS Officer/ Workforce Management Analyst Job Summary: The primary role of the MIS Officer/ Workforce Management Analyst is to create accurate reports to be used by various levels of the Management. The MIS Officer will coordinate report requests with the requestor ensuring understanding of the request and inclusion of all elements; work directly with the operations team to increase knowledge and understanding of captured data, departmental process and work flow; train operations on system elements to improve and maintain accuracy of report requests. Duties and Responsibilities: Prepare intraday reports on staff attendance. Manages changes to scheduling to ensure adequate daily resource coverage. Communicate with management and operations team to ensure compliance with company standards. Maintain running report of attendance incidents. Analyze paid time off submissions and approve/deny based on their effect on operations. Monitor attendance and schedule adherence. Processes schedule trade requests for posted schedules Support Management in creating and developing reports. Improve and work towards standardization of the current MIS reporting to facilitate a more effective management by the respective supervisors.. Provide support for client requirements. Provide weekly/ monthly/adhoc MIS reports Ensure information handling practices are in compliance with relevant project internal guidelines. Create and maintain Management reports including end-of-month, quarterly, and annual reports used by various departments. Miscellaneous duties/projects as assigned. Required skills and experience 2-5 Years of experience in Workforce Management, preferably in contact centers with at least 50 employees. Bachelor degree preferred, or 3 plus years relevant work experience. Experience with Workforce Management software (scheduling, performance tracking, reporting) Demonstrated strong analytical skills, with emphasis on forecasting. Ability and willingness to learn new software applications. Skills in complex problem solving, judgment, critical thinking and decision making. Ability to be highly organized with an emphasis on accuracy and timeliness. Ability to organize information and have attention to detail and accurately follow procedures. Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time. 3 years of experience in the Information Systems or related field. Strong understanding of MS Excel. Able to prioritize and execute tasks in a high-pressure environment. Highly organized with attention to detail. Available for after hours and weekend work as necessary. Excellent interpersonal, written, and oral communication skills. Proven analytical and problem-solving abilities. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Qualifications: Bachelor's degree in the related field Job Types: Full-time, Permanent Salary: AED1,000.00 - AED6,000.00 per month Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Application Deadline: 31/03/2022

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Job Detail

  • Job Id
  • Industry
    Not mentioned
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned