* Role Description: To generate new business through targeted outbound campaigns utilizing the install base and/or maximize
services revenue by establishing, building and nurturing relationships with an assigned portfolio of Proximity
Accounts In addition to these activities, he/she may be responsible for managing, by delegation from
Outside Service Sales, some tasks related to Strategic and Targeted Accounts * Essential Responsibilities:

Manage Services leads

Take inbound calls and e mails to support existing customer base
Meet daily goals for outbound sales calls to follow up customer requests and Field Service Representative (FSR) Leads
Identify and pursue new opportunities with existing customers
Develop new points of contact and potential account identified from marcom activities &
campaigns, Field Service Representative (FSR) leads and Customer Care Center (CCC)/other leads
Develop cross selling and upselling opportunities
React quickly to on demand requests from customers
Analyze, qualify and proactively progress opportunities in bFO
Quote and close deals for standart Services offers (spare parts, renewal contracts)
Maintain the Installed Base data for customers
Document all records of customer interaction and activity in bFO
Answers customer questions and educates customers on all SE services Manage assigned accounts

Develop customer account plans to maximize business growth through assigned accounts
Be the single point of contact for assigned accounts
Proactively contact customer s and educate them on the complete Service offers
Report on order intake of assigned accounts
Maintain the Installed Base data for customers
Develop and maintain relationships with assigned accounts
Secure customer satisfaction overseeing all ongoing activities with the customer
Present Services solutions & offers through digital platforms & webinars