Hr Operations Specialist (12 Months Only)
Dubai, United Arab Emirates
Job Description
The Position Summary As a HR Operations Specialist, you are responsible for executing People & Culture (P&C) system data maintenance and administrative activities in a timely and accurate manner in support of P&C business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance etc.). Furthermore, in this position you are expected to ensure good employee relations, anticipate our customers\' future needs and proactively develop solutions through \xe2\x80\x9ccall back\xe2\x80\x9d consultation service with our customer (employees, senior managers and other stakeholders within or outside P&C). With this you will enable the timely resolution of the cases, identify any further needs for our customers and good relationship with our stakeholders. You are also contributing to the continuous improvement of the solutions delivery through analysis of the interactions and collaboration with other P&C functions within and outside of People Support Solutions. You need a broad understanding across global P&C processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation. Your Responsibilities
- Provide insight, support and explanation on P&C policies, P&C system and administrative activities in support of P&C business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.) using live-channels (chat, phone) as well as the People Portal.
- Execute system data maintenance and administrative activities in support of P&C business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).
- Deliver consistent and reliable service by use of all available channels though People Portal (chat, ticketing system)
- Advise People & Culture and business partners on global P&C systems and processes, support the embedding of new ways of working.
- Provide customer service on People & Culture related activities, such as inquiry resolution, request management, and troubleshooting.
- Be to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions).
- Participate in project activities as required
- Embed customer care principles into daily activities
- Ensure end to end ownership of resolution
- Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations.
- Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
- Align service delivery and quality with overarching objectives of the global People Support Solutions organization.
- Manage service quality expectations and address customer concerns
- Comply with data privacy rules and regulations
- Ensure operations according to defined KPIs and SLAs.
- Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
- Build relationships with People and Culture colleagues within and outside the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.
- Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
- Achieve our People Support Solutions vision by driving global consistency through collaboration.
- Reach high customer satisfaction through consistent, high quality service delivery and application of customer care principles (measured by defined stakeholder feedback)
- Provide feedback, coaching and advice for contacts in both People and Culture and the business (measured by defined stakeholder feedback)
- Continuous contribution to the improvement of the performance of in People Support Solutions
- We are seeking a new colleague with a University degree and at least 3 years of related experience in support related Human Resources area
- Experienced and efficient handling of standard IT-applications, preferably Google suite, and Workday HR processes
- Experience in a shared service center, preferably in an HR services environment
- Able to work independently in a fast-paced and changing environment and to handle multiple, competing priorities
- Able to thrive in an ambiguous and multicultural environment working across borders
- Experience in effectively working in diverse teams/communities across geographies and divisions
- Able to navigate complex HR data structure
- Able to work within team environment with decision making as a group
- Able to create a positive environment/conversation with stakeholders to understand their needs and provide solutions
- Professional English communication skills, both in oral and written
- Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one\xe2\x80\x99s response)
- Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)
- Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)
- Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)
- Behaving as role model to team members, showing positive and flexible attitude
Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer.
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Job Detail
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Job IdJD1486957
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned